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Guest Service Agent

at  Hotel Management Services
4949 Harrison Rd
Macon, GA 31206

At a glance

Job type Full-time, Part-time
Estimated Wages $15.95 to $31.91 per hour
(Snag Est. )

What is this?

This is Snag's estimate of the wage range for this job based on publicly available data and may not reflect the actual wage for this position with this employer. The estimated wage is not supplied by or endorsed by the employer. Specific wage or rate questions should be directed to the employer.

How is the estimated wage calculated?

This estimate is calculated by looking at a range of jobs in the local market, at the state level, and nationally. Due to the size of markets, the number of positions, the level of employment in the market, and the availability of data, this could make the estimate inaccurate for a specific job.

How is this helpful?

This is helpful to get a general sense of the wage for this type of job and be a guide for what may be earned in this job or similar jobs.

Job description

Guest Service Agent

hotel management services jobs

Hotel Management Services is looking for hungry, humble, and caring people to join our team of leaders looking to create loyalty by delighting our guest and team members. We want candidates that have Faith, Integrity, Respect, and Motivation

Role and Responsibilities:

The Guest Service Agent is either a part-time or full-time position depending on the location. Guest Service Agents need to be sales minded persons who enjoy meeting and greeting potential guests. Guest Service Agents need to be outgoing, friendly, people who like to “sell.” Represents the hotel to guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest is delighted and ensuring guest satisfaction.

As an organization, we strive to hire qualified candidates who operate in agreement with our company core principles.

Guest Service Agent Duties: Duties include but are not limited to the items listed below:

  • Process Reservations, registrations, and extensions based on availability obtaining all necessary information and payments within established standards while also creating sales leads.
  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow team members.
  • Requires excellent customer service and problem solving skills, and maintains customers’ privacy.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Complies with all safety and security polices in accordance established standards
  • Maintains a professional business appearance, attitude and performance.
  • Depending on Shift Assigned, additional duties may include Laundry, Stocking, cleaning of public areas, perform safety tours or performing audit duties.
  • Perform other job duties and checklists as requested by Supervisors

Educational Requirement:

  • High School Education or Equivalent


  • Prior guest service experience required, preferable hotel-related experience.

Physical Requirements:

Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling and stooping. Stand, sit, or walk for an extended period of time.

Additional Info

Job Industries

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Posted: 2016-07-12

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