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Customer Service Advisor

at  Jiffy Lube
10345 S. Kedzie Ave.
Chicago, IL 60655

At a glance

Job type Full-time, Part-time
Wages
Estimated Wages $10.96 to $17.83 per hour
(Snag Est. )

What is this?

This is Snag's estimate of the wage range for this job based on publicly available data and may not reflect the actual wage for this position with this employer. The estimated wage is not supplied by or endorsed by the employer. Specific wage or rate questions should be directed to the employer.

How is the estimated wage calculated?

This estimate is calculated by looking at a range of jobs in the local market, at the state level, and nationally. Due to the size of markets, the number of positions, the level of employment in the market, and the availability of data, this could make the estimate inaccurate for a specific job.

How is this helpful?

This is helpful to get a general sense of the wage for this type of job and be a guide for what may be earned in this job or similar jobs.

Job description

 

SE2/WCC Jiffy Lube is looking for motivated individuals with the desire to provide outstanding customer service while educating our customers on the services recommended by their vehicles manufacturers.

Customer Service Advisors will be given the tools as well as computer based and hands on training needed to build loyal and trusting customers and to answer any questions that your customers may have, while delivering speedy and courteous service.

SE2/ WCC Jiffy Lube offers great opportunities for growth and career advancement, to assistant manager, store manager and beyond.

Must pass a drug screen

Must possess a valid driver’s license.

Guest Service Advisor duties (Following certification, as directed by store management) that include but are not limited to:

  • Gather and input guest and maintenance information into the computer (name, address, phone number, email address, year, make, model, etc).
  • Review oil options, vehicle manufacturer recommendations, previous services and report on conditions to the guest.  Present air and cabin air filters to customers (if applicable).
  • Recap guest requested services (with pricing), answer any questions, and provide an estimated time frame for services to be completed.
  • Escort guest to the lounge (using the “No handles” policy), and inform them of the location of coffee/water, restrooms and magazines.
  • Communicate additional services requested to upper bay and gather new items/parts for installation/service.
  • Review invoiced items with guest, accept payment for services, inform guest of value added items and offer invitation of return.
  • All other duties of a standard technician, see technician page for a complete list of duties.

Must be available 7 days a week.

 

 


Additional Info

Minimum Age
16+ years old

Job Benefits

Along with competitive pay and outstanding advancement potential, employees also enjoy the following benefits:
  • Regular Performance Reviews & Bonus Structure
  • Paid Training
  • Generous Employee Discounts
  • Paid Vacations
  • Health Insurance
  • Dental/Vision Insurance
  • 401(k) Retirement Savings Plan

Job Industries

Posted: 2016-06-24

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