Front of the House Servers (Movers)

Mover - Even though we are a fast-casual concept, our service allows us to deliver the best burger experience. ever. Movers are directly responsible for creating and delivering that experience to each and every guest.

Mover Responsibilities include:

• Adhering to and upholding the burger 21 Culture, Vision and principles as outlined in orientation and on the burger 21 Culture Card, achieving our mission of providing the best burger experience. Ever.
• Maintaining strict confidentiality with information or knowledge considered sensitive or confidential in nature.
• Maintaining a positive rapport with all team members, vendors and other company team members to foster and promote a cooperative and harmonious working climate.
• Reporting to work on time each day and complying with uniform standards.
• Performing all duties in a timely, effective and proficient manner in accordance with established company policies to achieve the expected results of the position responsibilities.
• Demonstrating effective communication and follow-up skills at all times.
• Possessing an extensive knowledge of the menu.
• Taking guest’s secondary orders and ensuring fulfillment.
• Delivering food to guests and offering secondary service (do they need additional sauces, napkins, drink refills, etc.), refilling drinks and upselling shakes, sundaes and alcoholic beverages.
• Serving products according to standards and procedures, following all service sequences.
• Accounting for every product served.
• Prebussing and bussing tables, both inside and on the patio (if applicable).
• Performing opening, running and closing side work assignments, including maintaining a sanitary dining room, sauce bar, soda station and bathrooms and following proper food safety and sanitation procedures.
• Being aware of the cost of supplies and proper handling procedures.
• Reporting any guest concerns to management immediately, handling any improper orders and guest complaints with a sense of urgency.
• Keeping manager informed of all matters pertaining to area of responsibility, taking prompt action to resolve problems and suggesting alternative solutions or actions when necessary.
• Attending and participating in on-going training sessions. Reading shift notes and attending shift meetings.
• Performing tasks as assigned by management.

At this time we are looking for potential team members with either open availability or daytime availabilty.