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About this job

JOB SUMMARY:

Enthusiastically and passionately lead all aspects of the Front Counter area, including Team, guest experience, equipment and the physical space itself. Accomplish the responsibilities and requirements of this position by working through the Front Counter Service Team and underneath the leadership of Front of House Director.

JOB EXPECTATIONS:

•             Own the guest experience as it relates to your area of responsibility, including but not limited to the Service Model

•             Ensure all components of the Create Raving Fans model and 2nd Mile Service Behaviors are being implemented all day, every day and that the Front Counter Service Team is knowledgeable in the execution of these things

•             Protect the guest experience by ensuring quality service, speed and cleanliness are top level

•             Protect the guest experience by ensuring packaging, food presentation and quality is at top level

•             Understand the federal and local health code regulation and labor laws

•             Follow all Chick-fil-A standards and procedures

•             Coaching the behaviors of all Team Members and Team Leaders who work on the Front Counter as it pertains to them properly functioning in each role, and ensuring that all procedures and standards are being followed and executed

•             Maintain the cleanliness and organization of the Front Counter

•             Ensure entire Service Team is always in full uniform & groomed properly

•             Ensure entire Service Team is knowledgeable about nutritional information, menu options and pricing

•             Counting down of Cashier drawers & holding Cashier accountable

•             Possessing problem solving skills and being able to think outside the box

•             Aligning daily practices of the Front Counter with the goals of the restaurant as a whole and the Front Counter specifically

•             Effectively communicating all Front Counter and Restaurant goals to the Front Counter Service Team

•             Previous, proven experience in handling responsibility and developing others

•             Available to work 40 hours per week: Daytime Manager Position is 5:30am-2:30pm, Nighttime Manager is 2:00pm-11:00pm

 

JOB SKILLS /EXPERIENCE:

  • Must be 21 years old or older.
  • Must have a valid driver’s license and personal transportation.
  • Must have 2+ years of Management Experience or have been in Leadership position for 2+ years.
  • ServSafe Certifification is required for this position.  (Must already have obtained or be willing / able to obtain.)
  • Please follow the link below to take our online Job assesment through BestWork Data after you apply
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