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in Wilson, NC
Front Counter Team Lead
Hours | Full-time, Part-time |
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Location | 2407 Forest Hills Rd W Wilson, North Carolina |
About this job
Mission: To ensure that all Front Counter Team Members understand all procedures, expectations and goals associated with Front Counter within the appropriate day part. To provide guest with a remarkable dinning experience by ensuring team members are Attentive and Courteous and the restaurant remains refreshingly clean throughout the day.
Core Values:
A. Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
B. Business Acumen: Knows how the business works
C. Decision Making: Makes good decisions in a timely manner based on a mixture of analysis, wisdom and judgment
D. Delegation: Clearly and comfortably delegates both routine and important tasks
E. Motivating Others: Creates a climate in which people want to do their best
F. Inspires Others: Creates and environment where people do their best work
G. Building Effective Teams: Blends people into team when needed
Job Outcomes:
• Overseeing Front Counter operations during your shift
• Support Senior Leaders by communicating goals, vision and needs of the store
• Maintain a high level of cleanliness in the dinning room, parking lot and behind front counter
• Perform huddles with your team to communicate goals, results and award Cluck Bucks
• Run short shifts without a Senior Leader present, tasks include (Running Breaks, Managing Money, Place People, Open/Close Restaurant, Answer Phone, Handle Customer Complaints, Taking Catering Orders)
• Assist in controlling Food, Labor and Paper Costs
• Maintain Safety and Security eTrain certification
Additional Job Responsibilities:
• Complete weekly Front Counter related eRQA’s
• Complete Front Counter eTrain Material
• Serve as support for Senior Leadership
• Complete Team Lead portion of Leadership Workbook
Evaluations:
Evaluations will occur on monthly basis and conducted by a Senior Leader, an Assistant Director or the Front of House Operations Director.
Core Qualifications:
• High School Graduate
• 2 Month Commitment
• Successful completion of the Trainer Stage of the Leadership Development Program
Performance Metrics:
Customer Experience Monitor:
• Operational Excellence
• Be Remarkable Score
• Fast Service
• Order Accuracy
• Attentive/Courteous
• Interior and Exterior Cleanliness
• All Day Parts Order Accuracy
• Check Average
• Speed of Service Times on Front Counter
Disclaimer: The above is a summary of typical job functions and is not exhaustive or comprehensive of all possible responsibilities. Responsibilities of the jobholder may differ from the above and are subject to change to meet the demands of the business. Job Outcomes are the tangible or intangible results that are required in order to fulfill the expectations of a given job.