Host/Guest Service - Part-time

We have a part-time opening for a Host/Guest Service.

Must be able to work various shifts per week.

Position Objective : The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service. Job Responsibilities : Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:

• 1. Commitment to our Guests


• 2. Be the ambassador of the “Vibe” and the Brand – Lead by example


• 3. Respect and courtesy


• 4. Presenting a clean and polished image through our attire


• 5. Ambassador of Standards


• 6. Professionalism


• 7. Efficiency


• 8. No problem is too small - Never say No


• 9. Handle Guest complaints professionally


• 10. Maintain property and equipment to ensure Guests have a safe and superior dining experience


• Our Team It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:


• Honesty and Reliability


• Always be truthful and honest with fellow Team Members, Management and Guests


• Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift


• Always follow company policies and procedures


• Tenacity


• Work until a task is completed. Leave no job unfinished, regardless of the task.


• Work at a fast pace to ensure that guest demands are met o Work smart to be able to effectively juggle multiple tasks.


• Friendly and Enthusiastic


• Interact with the Guests and maintain an upbeat attitude at all times o Communicate with guests and co-workers in a friendly, outgoing fashion Service Minded


• Work or perform services for others in a friendly, accommodating, and attentive manner


• Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests


• Go above and beyond to make each Guest’s visit enjoyable Teamwork


• Enthusiastically pitch in to help fellow team members better serve guests


• Treat all team members with courtesy and respect o Seek opportunities to make for a more efficient, safe or friendly work environment


• Skills/Qualifications


• Preferred to have food service experience • Must possess basic math skills • Must have basic computer skills and fundamentals • Must read, communicate and understand English as it relates to the job and safety regulations • Must be able to follow directions Working Conditions This position requires the ability to perform the basic functions of the job • Must be able to work shifts up to 8hrs a day • Must have full use of both hands (lifting, carrying, grasping, pushing, pulling) • Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc. • Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks • Standing, bending and walking for extended periods of time on hard surface • Must be able to bend and stoop to lift and move boxes, sweep and mop • Must be able to lift over head up to 15lbs • Lifting up 15 lbs frequently, 25lbs occasionally