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in New York, NY

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Hours Full-time, Part-time
Location 2135 Broadway
New York, New York

About this job

Customer Service Representative

As one of New York City's most celebrated fine food stores, Citarella offers carefully selected gourmet products from our specialty line of products that New Yorkers have consistently enjoyed. Customer Service Representatives are Citarella’s front-line team responsible for receiving, managing, and directing all incoming telephone calls while providing the highest quality customer experience.

Some of the responsibilities of our Customer Service Representatives include:

  • Manage and provide superior customer service on every call: take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales/profits.
  • Providing support and clear communication with Store Team Members, Managers, etc. pertaining to customer orders and inquiries.
  • Properly document of all communication between caller and representative.
  • Serve as a resource of product knowledge to customers and answer/direct calls as needed
  • Perform additional duties as required

Minimum Qualifications:

  • Prior experience in a customer service and/or administrative role
  • Must have outstanding telephone demeanor
  • Must be able to manage high call volume orders under high pressure in a fast paced environment.
  • Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient manner
  • Excellent organizational skills and ability to multi-task
  • Willingness and ability to quickly learn our product
  • Flexible schedule including weekends and holidays
  • Food market-retail experience a plus 

In return, we offer:

  • Competitive wages
  • Medical & dental insurance
  • Life insurance
  • Flexible spending accounts
  • Paid time off
  • 401K with Company match