Cell Phone Repair Technician

CPR® Cell Phone Repair, Buford - an established and growing certified electronics repair facility located by to the Mall of Georgia. Due to our growing customer base, CPR® Buford is now hiring for a Repair Technician to join our expanding team. This is an exciting opportunity to join the oldest, largest and fastest growing cell phone repair franchise in the U.S. If you love the inner workings of small personal electronic devices and are interested in a career position in this burgeoning industry, we are interested in speaking to you!

CPR® - has made a name for itself in the repair business by offering excellent quality repairs on all types of devices including cell phones, iPhones, iPads, tablets, iPods, smart phones, game systems and more.

Pay is commensurate with experience and qualifications. We offer higher than average pay in the industry plus monthly bonus potential for high achievers.

Job Description includes but not limited to;

Candidates must have a love of technology and gadgets and an interest in repairing them in a clean, positive work environment. Quality repairs and customer satisfaction are our primary mission!

Job Summary: Diagnoses and performs repairs on electronic devices, primarily smart phones, tablets and gaming systems.

Duties & Responsibilities:

• Perform routine inspection, testing, and repair of smart phones and other mobile devices.
• Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system.
• Read and translate repair documents and videos. Share experiences and learning's with other technicians throughout the company via online forums and electronic media.
• Perform high quality repairs and refurbishment of electronic devices: phones/tablets/laptops/GPSs/ etc.
• Monitor parts inventories and inform management of status.
• Interact with customers as needed, providing exceptional customer service in store and on the telephone.
• Performs other duties as required by management, including answering incoming phone calls, cleaning of work areas and repair quality checks.

Skills/Qualifications:

• Integrity -- the number one requirement for the job
• One year experience in the cell phone repair industry preferred.
• Enjoy working on electronic gadgets -- we will train you on the procedures and processes.
• Passion for working with electronic gadgets!! Positive personality!
• Reliable and timely -- strong work ethic
• Strong focus on quality repairs.
• The ability to read, write and communicate in English in order to read and comprehend assembly manuals and process documentation.
• Oral and written communication proficiency.
• Troubleshooting and assembly skills.
• Basic computer skills.
• High School diploma or GED/equivalent certification required.

Nice-to-Have Skills:

• Experience with PCs in a Windows operating system, basic MS Office packages and web based applications.
• Assembly and cosmetic mobile device refurbishment experience.
• Android OS and game system repair experience a plus.
• Surface-mount soldering experience a huge plus.

Miscellaneous:

• All employees subject to a criminal background check, credit check and random drug testing.
• Primary work hours will be 10-7 PM Mon-Fri and Saturdays 10-6.
• Must be able to work Saturdays.
• Must have transportation to work.
• Ability to lift up to 30lbs
• We will check references with previous employers.