Food & Beverage Server

PRIMARY RESPONSIBILITIES:

• Greet, seat, and engage customers in a friendly and courteous manner
• Professionally serve hotel and transient restaurant guests, providing a warm and memorable experience.
• Assist guests by bussing tables, delivering meals, and maintaining the breakfast buffet area.
• Suggestive selling of wine, cappuccinos, and other complementary menu items to guests.
• Mixes and serves alcoholic, non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously and efficiently, adhering to Brand Standards.
• Check customer's' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Maintain high standards of cleanliness and professional service; keeping the entrance, buffet, restaurant, bar, and kitchen areas clean and well organized.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Some ware-washing may be required
• Open/Close and stock liquor, bar, and coffee products
• Maintains a “can do” and a “guests first” attitude at all times
• Operate cash register and credit card terminal to collect proper payments.
• Knowledge and operation of the hotel P.O.S. computer system.
• Knowledge of basic restaurant terminology
• Complete knowledge of various hotel menu offerings.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.

REQUIREMENTS:

• Must be able to legally serve and pour alcohol in the State of New York
• Must be willing to work a variety of AM/PM/overnight, weekend and holiday shifts
• Requires strong command of the English language to include speaking, reading and writing. Bilingual a plus.
• Requires strong organizational skills.
• Must be able to multi-task and work independently.
• Able be able to be on your feet/stand/move for long periods of time.
• Excellent people skills, listening and communication skills, and an energetic personality.
• Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast paced environment
• Must possess basic computer skills
• Ability to accurately complete departmental paper work, such as daily or end of shift reports.
• Cash handling experience strongly desired.
• Able to lift, pull, or carry items weighing approximately 50 pounds

QUALIFICATIONS:

Education/Experience:

• High School Diploma or Equivalent
• 1 or more years Restaurant Experience

Certification: ServSafe and TIPS preferred, but not required