Host/Hostess

Host/Hostess

The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards

• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times

• Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service

• Seats guests and presents the menu and any specials seats according to company standards

• Oversees the delivery and servicing of food and beverages

• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards

• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service

• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times

• Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures

• Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Qualifications:

• Customer service and cash handling experience preferred

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner

• Ability to bend, twist, and stand to perform normal job functions

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers