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Hours Full-time, Part-time
Location 5050 Eastpointe Dr.
Medina, Ohio

About this job

JOB PURPOSE:   Facilitates and guides the Guest through their unique experience at Buffalo Wild Wings.  Creates a personal connection with Guests and serves as a brand ambassador for the Buffalo Wild Wings® brand. Introduces and communicates the Food, Beverage, and Game On elements to create a customized and Ultimate Social Experience for Sports Fans; solely focusing on the Guest Experience and Every Day is Game Day atmosphere.

CORE JOB FUNCTIONS/RESPONSIBILITIES:

 

  • Engages the Guest throughout their BWW experience. Determines the Guest’s needs, interests, and why they chose BWW, then interacts appropriately to deliver customized Guest experience
  • Showcase technology, food and beverage menu (including mass sampling and sauces/seasonings sampling), events, programs/promotions, and determines Guest interest in sports.
  • Captain introduced the Manager on Duty to the Guest, engages and makes a personal connection/interaction between Guests and BWW team, including transitioning the Guest to or from
  • the Server or Bartender. Captain constantly communicates with FOH Team Members to ensure a
  • seamless experience for the Guest.
  • Follows-up with Guests throughout their experience to ensure experience expectations are met
  • Facilitates and communicates sports for the day and upcoming events
  • Manages audio visual equipment experience and atmosphere.
  • Evaluates opportunities to introduce Guests to current programs such as BWWs loyalty program, EWRF,
  • Blazin’ Challenge, and other available programs
  • Showcases and executes the three Guest Engagement Plays to the Guests: the Food and Beverage
  • Experience, the AV and Technology Experience and Community Connectedness

OTHER JOB FUNCTIONS/RESPONSIBILITIES

 

  • Facilitates Eat Wings Raise Funds, Home Team Advantage, business to business, community events, and other community relationship building activities as assigned by Restaurant Leadership
  • Completes assigned Guest Experience strategies/programs and plans as set forth by Franchised Restaurant
  • Leadership     
  •  Executes Captain Engagement Zone expectations
  • Communicate local Guest Experience activities to Franchised Restaurant Leadership
  • Submits weekly marketing objectives (Local Restaurant Marketing)and recap results to Franchised
  • Restaurant Leadership
  • Current and future event planning and management as assigned by Franchised Restaurant Leadership
  • Communicate and coordinate goals and activities with other FOH positions, to ensure awareness of position goals
  • Maintains a favorable working relationship with all other Team Members in an effort to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team
  • Member morale, productivity and efficiency/effectiveness

 

 PHYSICAL DEMANDS:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Franklins Management of Cleveland, LLC DBA Buffalo Wild Wings