Sales Associate/Buyer

Reports To: Store Manager
Status: Non-Exempt

This description is a “general” description of duties related to the position of a Sales Associate. Job descriptions may be altered at any time.

Position Purpose
To help promote all aspects of the business: buying, selling, pricing, and merchandising. Promote a high level of customer service.

Major Area of Responsibility

• Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
• Become familiar with products, brands, prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.
• Buy used product, reinforcing the customers’ purchases and sales to the store. Invite customer to return to the store to buy and sell along with promoting the image of store concept to them.
• Price and ticket items appropriately based on pricing/buying guidelines. Restock store following management guidelines. Maintain store displays and follow store housekeeping and maintenance standards and procedures.
• Develop proficiency in operating the point of sale system for all sales transactions, buys, returns, etc.
• Achieve personal and store sales goals by applying sound customer service and sales protocol.

Qualifications

• Prior customer service experience preferred.
• Ability to work well as a team member and to take and follow directions.
• Excellent communication and interpersonal skills.
• Sales and goal-oriented.
• Must be computer literate.

Physical Requirements

• Ability to stand and walk for long periods of time, up to 8 hours a day.
• Lifting up to 40 lbs. without assistance.
• Bending, rotating, and reaching conducive to a retail environment and to receiving, pricing and stocking merchandise.