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Hours Full-time, Part-time
Location 45 W. North St. Bethlehem
Bethlehem, Pennsylvania

About this job

The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our larger than home environment is the philosophy of Service Essentials:

  • Greet every guest with a smile
  • Use the guest’s name at every opportunity
  • Provide quick and efficient service
  • Offer assistance and provide options
  • Thank the guest and invite them back

Essential Function:

  • Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
  • Assist guests with check in and check out processes (verifying registration, address, credit information, balancing bank, and posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
  • Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
  • Answer hotel telephones courteously and efficiently following Hyatt Place Standards
  • Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
  • Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
  • Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
  • Assist with other departments within the hotel when necessary to help with guest needs.
  • Abides by established uniform guidelines.

Our successful Gallery Hosts demonstrate attributes of a great Host by being aware and attentive to our guest’s needs; in addition they create conversations and share a moment thereby making a real connection with our guests.

Tasks or Competencies

  • Time Management
  • Cleanliness
  • Customer Focus
  • Communication Proficiency
  • Organizational Skills
  • Stress Management/Composure
  • Multi-task

Work Environment

This job operates mainly behind the front desk. You will also work behind the bar and in the kitchen. You are typically working in close proximity to co-workers and the noise levels can be loud. Hazards may include, but are not limited to cuts, slipping and tripping.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to see clearly printed material at close range (12 inches or less). Corrective lenses permissible.
  • Ability to hear in one or both ears so that verbal communication can be received, understood and acted upon in either a face to face or a telecommunications basis.
  • Ability to express oneself verbally with clarity on either a face to face or telecommunications basis.
  • Ability to exert a reasonably pace mobility from one point to another within a generally accepted time frame, and recognizing the conditions of the environment as to breadth/narrowness, clutter, etc.
  • Ability to move and control one’s torso so items can be picked up from a lower surface level.
  • Ability to control and utilize fingers in a dexterous and coordinated manner for such activities as writing, typing, keyboarding, slicing, chopping, operating equipment, etc.
  • Ability to stretch body and extend arms to place or secure objects and commodities at a distance above, to the side of, or below the normal standing level of the individual.
  • Ability to use body parts, usually arms and hands (occasionally shoulders and back) to elevate an object or commodity above its previous surface level.
  • Ability to lift, pull and push moderate weight (25 pounds)
  • Ability to learn quickly and work in a face paced position with constant guest interaction

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work

Travel

No travel is expected for this position

Required/Preferred Education and Experience

  • High school diploma or GED
  • Customer service experience is required, preferably in a hotel or related field
  • Possess basic computer skills, i.e. Word, Excel, etc.
  • Requires strong command of the English language to include speaking, reading and writing

Equipment/machinery

  • Impinger
  • Merry Chef Oven

Additional Eligibility Qualifications

  • Must be at least 18 years of age or older