Bilingual Front Office Receptionist - Full-time

POSITION SUMMARY:

The Bilingual Front Office Receptionist plays a vital role within the company as they are often the first point of contact for our customers. The Receptionist will answer a multi-line telephone promptly and courtesy and the primary responsibility is to directly calls appropriately and helping guests that walk in the lobby while maintaining a good image for the company.

GUEST SERVICE REQUIREMENTS:

• Provide a friendly, personal, and a willingness to interact attitude
• Provide professional guest service
• Commit self to the below listed values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
• Proudly delivers a quality customer experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS:

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
• Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

GUEST SERVICE/COMMUNICATION

• Answers all incoming telephone calls within three (3) rings, professionally and promptly
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, holds, interruptions and unintentional disconnections
• Keep records and return guest voicemails daily
• Respond to email inquiries
• Input all data in the proper software
• Forward email inquiries to the designated people/departments
• Knowledgeable of entire office functions and departments
• Respond to guest inquiries and requests in a courteous and polite manner
• Greet all guests promptly, with a friendly and upbeat attitude
• Anticipate guest needs
• Adhere to all company Standard Operating Procedures
• Report any incidents of theft, vandalism, or violations
• Ability to communicate in English and Spanish with guests and co-workers
• Provide customers with information and directions

EDUCATION/REQUIREMENTS:

• Must be fluent in Spanish and English
• High School Diploma required or equivalent
• 18+ years of age
• 1+ years of customer service and multi-lined telephone experience preferred but not required
• Valid Driver’s License
• Proof of eligibility to work in the United Stated

WORKING KNOWLEDGE REQUIREMENTS:

• Proficient in Windows Office, Microsoft Office, Gmail
• Basic Math Skills
• Opening and closing duties
• Proper lifting techniques
• Guest relations
• Sanitation and safety

SKILLS/ABILITY TO:

• Demonstrate a positive attitude at all times
• Keep an open and objective view
• Listen effectively, empathetically and be respectful at all times
• Communicate assertively
• Maintain composure and stay focused
• Maintain personal integrity
• Work as a team, stay organized, multi-task, and prioritize, handle various projects at one time, follow up and make accurate decisions
• Communicate with employees and guests
• Maintain confidentiality
• Consistently maintain a well groomed appearance, posture, and hygiene
• Anticipate the needs of the guests
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

WORK ENVIRONMENT & SCHEDULE

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions

• Work Monday- Friday 9am-5pm
• Shared work space
• Paid Holidays
• Involves constant public contact
• Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law