Team Leader

We are currently hiring for our Team Leader position. As a Team Leader you would be responsible for a team of Agents. The essential function of the Team Leader is to assist the Shift Manager to attain Corporate, Center and Client objectives through the effective development of their Agents. This position requires flexible schedule capabilities to cover both am/pm and weekend shift requirements.

Job Responsibilities:

Implement and execute coaching tactics based on employee need and as directed by the Manager of Contact Center Operations

Train, develop and motivate Agents to exceed set performance goals

Maintain an acceptable team attrition percentage

Communicate regularly with Shift Manager and Recruiting and Retention Specialist regarding Agent profile and attrition issues

Demonstrate a basic understanding of quality management and ensure execution of all Corporate standards

Value and inspire a team of Agents through effective and consistent leadership, relationship building, and reward and recognition

Demonstrate a thorough understanding of new hire training process and assuming the role of trainer as needed

At DialAmerica, It’s Simple; We Love Our People

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace-ordinary people do extraordinary things.

We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest tenured management staff in the industry. At DialAmerica, we invite you to bring your skills and expertise to our team and supply the fuel for growth.

Who We Are:

DialAmerica is one of the nations largest teleservices companies. Headquartered in Mahwah, New Jersey Dialamerica has 23 call centers located throughout the United States.

Over 3,800 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors, including financial services, communications, healthcare, pharmaceutical, technology, marketing, and fundraising, consumer products, energy and others.

Benefits of Joining the DialAmerica Family

At DialAmerica we are not your typical company, we provide professional opportunities in a great working environment. If you want to work with others that are passionate and enjoy their jobs; then look no further.

Click “Apply Now” to apply online, or call 814-835-8194

Must have a bachelors degree.