Server - Full-time / Part-time

SUMMARY OF POSITION

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS

• Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.
• Greets all guests in a courteous and respectable way.
• Takes verbal drink and meal orders according to guest preference.
• Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
• Executes the service cycle and team responsibilities at all times.
• Maintains sufficient knowledge of the menu to execute suggestive selling with all guests.
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with managers and co-workers regarding product/service deficiencies, equipment, safety problems, etc.  

PHYSICAL REQUIREMENTS:

• Must have high level of mobility/flexibility
• Must be able to work under heavy stress/pressure during peak times
• Must be able to communicate with guests
• Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet
• Requires occasional reaching, bending, pushing and pulling
• Exposure to heat, steam, smoke, cold and odors.
• Requires continual standing and walking

SUPERVISION RECEIVED:

Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

Basic skills such as sanitation, safety, and customer service can be taught through inhouse training.

EXPERIENCE REQUIRED:

None