Security Host - Full-time / Part-time

POSITION SUMMARY:

The Security Host provides security and protection for guests, employees and the property. Maintains crown control, prevents theft, and discourages altercations in a high volume atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guests service at all times. Maintains all assigned wardrobe in accordance with established standards and uniform guidelines. Performs other duties as requested.

GUEST SERVICE REQUIREMENTS:

- Provide a friendly, personal, and a willingness to interact attitude

- Provide professional guest service

- Commit self to the below listed Park Avenue values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times

SAFETY REQUIREMENTS:

- Good working knowledge of common safety hazards and precautions to establish a safe work environment

- Ability to work safely and prevent personal injury

- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.

- Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures

- Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

GUEST SERVICE/COMMUNICATION

- Provides security and protection for our guests, employees, and company property. Upholds law and order in the venue in conjunction with local law enforcement

- Calls for and assists management with first aid and assists with injured guests or employees. Ensures that management in informed immediately when an injury has taken place.

- Remains alert for any suspicious persons or activities. Reports any safety hazards immediately to Management

- Answers all guests questions and furnishes detailed information on Park Avenue facility and upcoming events

- Posses knowledge and use of all radio communication procedures and corresponding codes

- Reacts professionally and rationally in emergency and pressure situations. Restrains intoxicated, disorderly, or insubordinate guests or removes them from the premises

- Follows the established procedures for escorting and assisting necessary employees to cash control office

- Respond to guest inquiries and requests in a courteous and polite manner

- Greet all guests promptly, with a friendly and upbeat attitude

- Anticipate guest needs

- Adhere to all Park Avenue’s Standard Operating Procedures

- Maintain all Park Avenue’s Sequence of Service Standards

- Maintain line of sight/atmosphere control by circulating through work area throughout the shift unless in a static station

- Report any incidents of theft, vandalism, or violations

- Reports any issues regarding guest dissatisfaction to nearest manager immediately

- Ability to communicate in English with guests and co-workers

RESPONSIBLE ALCOHOL MANGEMENT

- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated

- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention

- Comply with all safety and health procedures as well as Company and/or department policies/procedures

- Comply with all state liquor laws

CLEANING/MAINTENANCE

- Reports any equipment failure and/or safety hazards to a manager immediately

- Clear tables and sections of debris and informs porters of any spillage

- Report all breakage or damaged equipment immediately to management

- Ensure daily/weekly and opening/running/closing duties are completed

- Maintain Park Avenue Safety and Sanitation Standards

- Place all trash in proper receptacles

RESPONSIBILITIES/TEAMWORK/DEPARTMENT

- Related duties as assigned based on extensive experience working in an entertainment venue

- Assist all other team members as needed

- Create and maintain a sense of urgency

- Appear in uniform for all shifts and promotional activities at scheduled time

- Performs other job related duties as assigned

- Assist with loading and unloading miscellaneous equipment, such as boxes, food, beverage product, and furniture

- Inform management of any complaint, comments or incidents

- Maintain a professional, neat, and well-groomed appearance adhering Park Avenue standards to further the overall theme of the venue

- Ability to create and maintain service rapport through the Park Avenue Corporate philosophy

- Responsible for attending and participating in any training sessions and department meetings

- Responsible for appearing for each shift on time

- Give constructive feedback and suggestions to management

MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS

- Must have a Facebook page, Twitter Account, and/or Instagram which identifies the venue the employee works at (ex: John/Jane Doe at Park Avenue)

- Must have seven (7) tweets and IG posts per week in relation to the venue

- Must post updated event information on a weekly basis on Facebook page

EDUCATION/REQUIREMENTS:

- High School Diploma required or equivalent

- 18+ years of age

- Proof of eligibility to work in the United Stated

- Hospitality experience preferred

- Possession of/or ability to possess a valid TABC certificate

WORKING KNOWLEDGE REQUIREMENTS:

- Nightclub, bar, lounge, restaurant operations

- Opening and closing duties

- Knowledge of drink recipes

- Proper lifting techniques

- Guest relations

- Safe alcohol service

- High volume operations

- Sanitation and safety

SKILLS/ABILITY TO:

- Keep area clean and organized

- Demonstrate a positive attitude at all times

- Keep an open and objective view

- Listen effectively, empathetically and be respectful at all times

- Communicate assertively

- Ability to learn Park Avenue Corporate safety and security policies and regulations

- Move effectively and efficiently throughout the venue floor

- Maintain composure and stay focused

- Maintain personal integrity

- Work as a team, stay organized, multi-task, and prioritize

- Communicate with employees and guests

- Maintain confidentiality

- Consistently maintain a well groomed appearance, posture, and hygiene

- Anticipate the needs of the guests

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Must have a good positive energy to make it through the shift

- Must be able to move quickly through work and set the pace in the venue

- Must be able to stand/walk/bend for extended periods of time throughout the shift

- Be observant and quick to respond to various situations

- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

- Must be dexterous and able to participate in all service aspects

- Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary

- Must be observant and quick to respond to various situations

- Must be able to carry and lift up to 50 lbs

- Must be able to push up to 500lbs

- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

WORK ENVIRONMENT & SCHEDULE

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions

- Work varied shifts including weekends and holidays

- Must be flexible on shifts and days off

- Involves constant public contact

- Fast paced, high volume, high energy and loud working environment

- Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality

- Must be able to work both inside and outside during all times of the year as needed based on the needs of the business

- Work in an environment that is subject to varying levels of noise, crowds, and smoke

EQUAL EMPLOYMENT OPPORTUNITY

Park Avenue is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law