Marketing Server/Cocktail Waitress - Part-time

POSITION SUMMARY:

The Marketing Server/Cocktail Waitress position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Park Avenue. Responsible for beverage service of tables and seating areas in a high volume restaurant, bar, nightclub, or lounge environment. Maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.

GUEST SERVICE REQUIREMENTS:

- Provide a friendly, personal, and a willingness to interact attitude

- Provide professional guest service

- Commit self to the below listed Park Avenue values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times

- Proudly delivers a quality customer experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS:

- Ability to work safely and prevent personal injury

- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.

- Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

GUEST SERVICE/COMMUNICATION

- Greet all guests promptly, with a friendly and upbeat attitude

- Respond to guest inquiries and requests in a courteous and polite manner

- Anticipate guest needs

- Responds to guest concerns/complaints regarding service or beverage and corrects errors or resolves complaints with a positive attitude

- Adhere to all Park Avenue’s Standard Operating Procedures

- Maintain all Park Avenue’s Sequence of Service Standards

- Provide information to guests regarding our venue, menu, and pricing

- Recognize and cultivate regular guests and repeat business

- Maintain line of sight/atmosphere control by circulating through work area throughout the shift

- Report any incidents of theft, vandalism, or violations

- Ability to communicate in English with guests and co-workers

- Provide customers with information and directions

RESPONSIBLE ALCOHOL MANGEMENT

- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated

- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention

- Refuses further service of alcohol to intoxicated guests in a courteous and safety-minded manner

- Responsible for checking the identification of customers in question and following all other responsible vending guidelines

- Comply with all safety and health procedures as well as Company and/or department policies/procedures

- Comply with all state liquor laws

MAINTENANCE OF ALL TABLES IN STATION

- Keep table tops, floors and service areas clean/free of dirty glasses, dirty plates, trash and any unnecessary items throughout shift

- Keep service station and service equipment storage clean and organized

- Ensure daily/nightly/weekly and opening/running/closing duties are completed

- Maintain opening and closing service equipment par

- Record and report any equipment failure and/or safety hazards to a Manager immediately

- Ensure that all tables and chairs are set correctly and clean

- Maintain Park Avenue Safety and Sanitation Standards

- Safely transport service trays from table areas to back of house or service station

- Place all trash in proper receptacles

MARKETING/PROMOTIONS

- Focuses on the development of a regular clientele base

- Adheres to all specifies marketing requirements and guidelines (guest list, reservations, social media, etc)

- Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue. Participate and appear in marketing, publicity or media materials in the capacity as outlines herein.

- Marketing and promoting venue specific events

- Interacts and entertains guests in a professional, cordial, and exemplary manner

PROMPT, CORRECT, & COMPLETE SERVICE OF BEVERAGE

- Organize and prioritize service per appropriate service sequence

- Take bottle menu, beverage, food and bar orders from guests and communicate orders to the service bar through POS terminal

- Check beverage and food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met

- Garnish any and all beverages as needed per PA standards and recipes

- Prompt delivery of all beverages to appropriate tables and sections

CASH HANDLING

- Prepare guest checks through POS terminal functions

- Process guest payment by cash, credit card, venue comps, and all other appropriate tender types

- Responsible to ensure accurate accounting of all bar monies and independent banking procedures

- Ability to perform basic math skills

- Responsible for proper check out procedures

RESPONSIBILITIES/TEAMWORK/DEPARTMENT

- Related duties as assigned based on extensive experience working in an entertainment venue

- Assist all other team members as needed

- Create and maintain a sense of urgency

- Appear in uniform for all shifts and promotional activities at scheduled time

- Performs other job related duties as assigned

- Inform management of any complaint, comments or incidents

- Present and maintain a attractive, professional, neat and well-groomed appearance adhering to Park Avenue standards to further the overall theme of the venue

- Ability to create and maintain service rapport through the Park Avenue Corporate philosophy

MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS

- Must have a Facebook page, Twitter Account, and Instagram which identifies the venue the employee works at (ex: John/Jane Doe at Park Avenue)

- Must have seven (7) tweets and IG posts per week in relation to the venue

- Must post updated event information on a weekly basis on Facebook page

- Must send out three (3) Thank You emails for every shift worked (collect three (3) email addresses per shift)

- Must send out one (1) email blast per week

- Must have a ten (10) person guest list on each shift worked

- Must participate in 1-2 outings per week

EDUCATION/REQUIREMENTS:

- High School Diploma required or equivalent

- 18+ years of age

- Proof of eligibility to work in the United Stated

- Hospitality experience preferred

- Possession of/or ability to possess a valid TABC certificate

WORKING KNOWLEDGE REQUIREMENTS:

- POS systems

- Nightclub, bar, lounge, restaurant operations

- Liquor, beer, wine, and cocktail brand names

- Opening and closing duties

- Knowledge of drink recipes

- Proper lifting techniques

- Guest relations

- Safe alcohol service

- Beverage presentation

- High volume operations

- Sanitation and safety

SKILLS/ABILITY TO:

- Demonstrate a positive attitude at all times

- Keep an open and objective view

- Listen effectively, empathetically and be respectful at all times

- Communicate assertively

- Print legibly for guests to read

- Maintain composure and stay focused

- Maintain personal integrity

- Work as a team, stay organized, multi-task, and prioritize

- Communicate with employees and guests

- Maintain confidentiality

- Consistently maintain a well groomed appearance, posture, and hygiene

- Make-up technique, and style should stay current and in line with current fashion standards and trends

- Move effectively and efficiently throughout the venue floor and bar areas

- Posture, gestures, movement and walking should reflect the innovative fashion industry esthetics

- Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Must have a good positive energy to make it through the shift

- Must be able to move quickly through work and set the pace in the venue

- Must be able to stand for extended periods of time throughout the shift

- Must be able to read the computer monitors

- Be observant and quick to respond to various situations

- Must be fluent in both written and spoken English language

- Must be able to print legibly for guests to read

- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

- Must be dexterous and able to participate in all service aspects

- Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary

- Must be able to carry and lift up to 50 lbs

- Use hands to handle, or feel objects, tools or controls

- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

WORK ENVIRONMENT & SCHEDULE

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions

- Work varied shifts including weekends and holidays

- Must be flexible on shifts and days off

- Involves constant public contact

- Fast paced, high volume, high energy and loud working environment

- Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality

- Must be able to work both inside and outside during all times of the year as needed based on the needs of the business

- Work in an environment that is subject to varying levels of noise, crowds, and smoke

EQUAL EMPLOYMENT OPPORTUNITY

Park Avenue is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law