Cake Decorator - Part-time

Cake Decorator

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer service. If you enjoy working in a fun, fast paced environment we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Bring to life fans’ imagination through the art of cake decorating
• Assemble and prepare soft serve and Blizzard cakes, including decorating with icing, gel, drawings, decorating kits, air brush, edible images, and letterings
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Quickly and accurately prepare food products following restaurant, health, and safety standards
• Answer fan questions about product ingredients and preparation
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Communicate positively with fans and co-workers constantly during shifts
• Competent and proficient with cake decorating tools
• Cake decorator’s certificate and/or previous cake decorating work 
• Practice established food handling procedures and meet any local health regulations
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Assemble and prepare soft serve and Blizzard® cakes (or ready to decorate cakes may be used), including decorating with icing, gel, drawings, decorating kits, air brush, edible images and letterings. Ensure all cake products meet the Dairy Queen® standards of quality and excellence. May be required to meet requirements of all other staff positions. Essential job functions include, but are not limited to:

• Prepare and decorate cake products according to customer specifications and all applicable standards and procedures.
• Properly and safely operate and maintain cake and soft serve equipment while following all health and safety standards.
• Maintain an adequate inventory of decorated cakes at all times, including back-up cakes during holidays, national promotions and other peak cake occasions.
• Keep display freezer full at all times to the proper level with a variety of cakes attractively displayed.
• Conducts sampling and actively sells products
• Take and fill customer cake orders in a professional and timely manner.
• Be pleasant and alert to customer needs.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items.
• Stock and execute proper rotation of products.
• Keep cake production area and equipment clean and sanitary throughout shift using the PRIDE cake area checklist.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Inform immediate supervisor promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by management staff.

Additional Responsibilities:

• Prepare and decorate cakes according to assigned specifications including cakes for special orders and walk-in customers.
• Operates cake production area in accordance with established PRIDE standards, policies and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
• Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
• Communicate all significant issues, both positive and negative, with management staff.

• Exceptional decorating skills including gel, icing, air brush, decorating kits, edible images, floral designs, and licensed character designs (you will be asked to provide examples so please have your portfolio available and updated).
• Cake decorator’s certification is strongly preferred.
• Must be able to work in and out of different temperature ranges.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Must be able to stand for long periods of time.
• Must be able to lift up to 50 pounds.
• Coordination skills to follow instructions and duplicate drawings and letters from projected images.
• Must practice established food-handling procedures to meet any local health regulations.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.