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in Solon, OH
Information Systems Support Specialist - Full-time
Hours | Full-time |
---|---|
Location | solon, Ohio |
About this job
We have a full-time opening for a Information Systems Support Specialist.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
- Be authorized to work in the United States.
Wage: 60K
Requirements
Overview -- Provides technical and usability support to all users regarding Information Systems with
specific focus to Sage 100 ERP and related software.
Responsibilities Include but not limited to:
· Handle usability questions from users regarding Sage 100. Example, "How would I handle
this scenario. . .", or "[blank] isn't working. . ."
· Respond to error messages received by users. Troubleshoot problem, and develop a
solution to prevent reoccurrence, if possible. Log the problems and solutions.
· Address all requests to update or create new Custom Crystal Reports
· Address all requests to update or create new Crystal Forms
· Address all requests to update or create new KnowledgeSync Alerts
· Address all requests to update or create new User Defined Fields (UDF's) and User Defined
Tables (UDT's)
· Address all requests to update, perform, or create Visual Integrator Jobs for data
manipulation in and out of the ERP
· Make recommendations for system wide functionality improvements
· Complete and implement Sage 100 projects designated by the MAS Research Panel
· Develop goals and Sage 100 improvement projects
· Coordinate Sage 100 Update Patches and Upgrades
· Log user requests for future usability enhancements
· Identify areas where daily activities can be improved through Sage 100. Create operating
efficiencies.
· Troubleshoot and resolve basic IT Help Desk requests for local and remote offices (i.e.
printer functions, Operating System usability, Microsoft Office usability, Smart Phones)
· Coordinate diagnosis and resolution of advanced IT Help Desk requests with Outside IT
Consulting Partner
· Monitor Backup Software
· Perform basic administrator for corporate phone system
· Performs other duties and assignments as directed by management
Skills and Requirements:
· Microsoft Office Suite
· Basic networking
· Sage 100 (MAS 90 or MAS 200)
· Crystal reports
· Customer relationship management software
· Relational databases
· Able to communicate clearly
· Regular and punctual attendance
Education/Experience Requirements:
· 4 year college degree
· 5+ years' experience in similar environment
Benefits:
· Medical insurance
· Dental insurance
· Basic and Voluntary life insurance
· Paid personal and vacation days
· Flexible spending account program
· Short and long term disability insurance
· Credit union membership
· 401k/profit sharing
· Company provided laptop and cell phone