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in Daphne, AL

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Hours Full-time, Part-time
Location 1682 US Highway 98
Daphne, Alabama

About this job

We have an immediate opening for a Hospitality BIC.

Must be able to work various shifts per week.

Wage: Competitive

Requirements

The Hospitality BIC is responsible for:

Delivering a REMARKable dining experience for all guests

Coaching the behaviors of all Team Leaders and Team Members who work the Front Counter on the following:

  • Fast Speed of Service
  • Cleanliness
  • Recipe for Service
  • Cash management best practices

Coaching the behaviors of all Team Leader and Team Members who work the Dining Room in the following:

  • Table Touches
  • Second Mile Service
  • Cleanliness

Create the weekly schedule for Front Counter and Dining Room

Scheduling and agenda preparation for Meetings with BIC’s and Senior Leaders

Ensure our daily practices of Hospitality meet the vision of the organization

Delivering weekly Hospitality performance reports to the leadership team

Measurable Success Factors :

CEM scores to be measured monthly and quarterly

  • Operational Excellence - 69
  • Remarkable Experience- 74
  • Order Accuracy - 99
  • Second Mile Service -70
  • Fast Service - 80
  • Attentive and Courteous Employees - 80
  • Overall Cleanliness - 80

Labor cost efficiency

The Hospitality BIC should:

  • Work a minimum of twenty five hours per week in the restaurant
  • Allocate at least two hours per week to planning and book study
  • Create and complete a Capstone project around your area of focus
  • Certify in all Hospitality etmdp courses
  • Participate in continuing education with Chick-fil-A as assigned
  • Focus on systematically and effectively communicating all Hospitality goals and success factors to Team Members
  • Combine critical thinking and practical leadership to create a culture of innovation
  • Effectively coach and give direction
  • Work with Senior Leaders and Training Directors to align hiring, training and evaluation practices with the vision of the organization
  • Passionately and Enthusiastically lead the Hospitality Team

 

 

Job Benefits

  • Great Opportunities for Advancement!! With this position, you have the potential to one day become a Franchisee!!