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About this job

We are accepting applications for a Full Time Restaurant Manager.

Carolina Krugers, LLC is a locally owned and operated Little Caesars Franchise. We strive to make our restaurant the very best place to work. We treat our team with respect and dignity and we truly care about each and every person that works in our company. We expect our employees to treat each other likewise. This approach enables us to provide the highest level of customer satisfaction in the quick service restaurant category.

Job Description

POSITION: Restaurant Manager (Store Manager, General Manager)
REPORTS TO: Franchise Owner

Job Summary
The Store Manager builds and supervises a team that achieves company goals and expectations of CUSTOMER SERVICE, SALES, and PROFITABILITY and operates the restaurant according to company standards and procedures.

Performance Expectations
1. Ensure customers are served correct, complete orders within the service time goals according to the HOT-N-READY Promise, Customer Service Standards, the Priority Guidelines, telephone and front counter station procedures and if necessary, the Remedy Process.
2. Prepares and ensures that all employees prepare consistent, high quality products that are served to customers as described in training materials, Job Helpers, and company directives.
3. Achieves standards of store cleanliness and employee image as defined by company standards and regulatory governmental agencies.
4. Recruits, interviews, selects, hires, trains and evaluates employees using company provided resources, adhering to company policies and procedures and governmental regulations.
5. Develops a productive team by providing direction and supervision of employees through the appropriate use of communication, delegation, and disciplinary skills. 
6. Implements change in a positive manner to include, but not limited to, the roll out of new products, change in procedures, and corrective action.
7. Maintain high employee morale and low employee turnover.
8. Ensure the work environment follows governmental regulations, is safe and secure, and is free of harassment and discrimination as defined in the company policy and procedures. 
9. Accurately completes all paperwork associated with daily, weekly, and period end activities.
10. Schedules employees appropriately, taking into consideration availability, time off requests, and ability to perform position responsibility.
11. Completes food, paper, supply and beverage orders per policy and procedure. Ensures product is properly rotated upon receipt. 
12. Maintains and directs employees to maintain restaurant equipment so that the restaurant opens and closes as expected.
13. Manages all financial responsibilities with integrity.
14. Performs tasks associated with achieving cost control expectations and supervises employees to ensure to meet these expectations.
15. Properly implements shakerboarding, local marketing plans, and instore promotions that result in increased sales.

Nature & Scope
The Restaurant Manager must abide by all state and federal laws, statutes, and regulations as well as practice and enforce company policies and procedures. The Manager receives direction and training from the Franchise Owner, Little Caesars Training Materials and Classes, local health inspector, our company’s Little Caesars Zone Manager, and from other individuals, programs, and materials as directed by the Franchise Owner.
Throughout each shift the Manager will motivate, direct, and coach employees to work proficiently and in accordance to company standards, policies and procedures. Throughout the entire shift, the Manager will regularly follow up with employees to ensure tasks are completed timely and meet or exceed expectations.
The Manager is responsible for supervising all employees; Crew Members, Assistant Managers, and Crew Leaders. The Manager will abide by state and federal labor laws, OSHA regulations, and EEOC requirements as well as enforce and practice all company policies and procedures.
The Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to ensure each customer is satisfied with the service and product they receive.
The Manager supports the Franchise Owner and is responsible for building sales, controlling costs, and meeting profit expectations. The Manager will identify operational problems, determine acceptable solutions, and implement those solutions.
Detailed lists of each station responsibilities and duties can be found in the Little Caesars ‘Operational Resource Guide’ (ORG), CARDS training packets, and Job Helpers. The Manager is the subject expert on each station, can perform each stations task 100% to standard, and can teach Assistant Managers and Crew Members to perform the stations tasks. 
The Franchise Owner will discuss the essential job functions and provide guidance in conjunction with company policy and procedures.
The Manager will be scheduled to work approximately 40 to 50 hours each. Schedules will be written to meet specific business needs. The Manager will arrive at least 10 minutes early for their scheduled shift and will be the last person to leave the building when scheduled to close. 
This position requires a hands-on style of management and physical work. 

Task Analysis
To perform the functions listed in this job description, the following tasks will be required:

  • The ability to lift 55 pounds.
  • The ability to push and pull up to 55 pounds.
  • The ability to squat or crouch to lift items from floor level.
  • Ability for twisting of the back up to 90 degrees left and right.
  • Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor.
  • Ability for bending of one or both arms to shoulders up to 100%.
  • Ability to lift one or both arms from side up to 100%.
  • Ability to lift one or both arms over head up to 100%.
  • The ability to reach and move items from as high as six feet and as low as six inches off the ground.
  • The ability to control and utilize equipment safely and correctly; i.e. the sheeter machine, vertical cutting mixer (must be 18 years or over), the sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.
  • The ability to “Shakerboard” by working outside holding a sign (must be 18 years or over).
  • The ability to apply pressure to cut through and to clean products.
  • The ability to count, separate and weight all types of food products and inventory items.
  • The ability to process and complete customers’ orders, including counting money and processing credit card transactions properly.
  • Must be able to follow directions and communicate (i.e. speaking, reading, hearing, writing) with customers, crew and management.
  • Must be able to work with 650º oven temperatures.
  • Must be able to withstand 90º + heat in the summer and below freezing in the winter.
  • Must be able to stand for long periods of time.
  • Must have mobility to get to multiple stations within the restaurant.
  • Must be able to see sufficiently to maintain safety and determine product quality, service and cleanliness.
  • Must be able to perform opening and closing duties in case of crew absence.
  • Must be able to work an average shift of 10 hours.
  • The ability to comprehend all training material, pass required training programs and practice standard operating procedures.
  • The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
  • The ability to legally drive an automobile adhering to all state and local traffic laws.
  • The ability to supervise several people at the same time and to motivate them to meet goals, duties and deadlines.


Qualifications:
The Restaurant Manager Candidate must:

  • Be at least 18 years of age, preferred minimum age is 21.
  • Possess a high school degree and basic math skills. 
  • Prefer Serv-Safe Manager Certification. If not currently certified, certification is required within the first 30 days of employment. 
  • Have a minimum of 6 months of restaurant experience in a fast paced environment, preferably in a supervisory role.
  • Possess excellent verbal communication and interpersonal relations skills.
  • Be dependable, hardworking and can work under pressure and in stressful situations.
  • Can work a standard schedule of approximately 40 or more hours per week.
  • Can perform all essential functions of the job.
  • Possess strong management and team building skills.
  • Have successfully completed the Carolina Krugers, LLC Manager Training Plan and passed the solo open and close shift evaluations.
  • Possess a valid driver’s license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary driver so that daily banking functions can be completed.
  • Meet company background verification guidelines.
  • The US Department of Justice (INS Division) requires that each employee provide documentation that proves eligibility to work in the United States.

Drug Free Working Environment:
Carolina Krugers, LLC is a Drug Free work environment. The use of illegal drugs is grounds for dismissal. Carolina Krugers, LLC reserves the right to conduct random drug tests, drug tests following an injury, on suspicion of use, or any other time that complies with local, state, and federal labor laws. 
PLEASE NOTE: Carolina Krugers, LLC reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to employees.

EOE Carolina Krugers, LLC is an Equal Opportunity Employer

Requirements

Availability: Open Availability is Required
Must be available to work Halloween, New Year’s Eve, and Super Bowl Sunday.