Customer Service Supervisor Job Description

Customer service supervisor jobsOn average, customer service supervisors make around $17 per hour. Job opportunities for customer service supervisors are increasing. Customer service supervisor positions are great entry-level management jobs.

What do customer service supervisors do?

"I'd like to return this."

"I'm sorry sir, we can't accept 8 track players purchased before 1972."

"I want to speak to your manager!"

Enter the customer service supervisor. As a customer service supervisor, your job is to diffuse difficult situations between customer service representatives and customers. You'll need a thorough grasp on what makes good business sense for the company. You'll need to make decisions that maximize profitability for the company, but maintain customer loyalty and that can be difficult.

Customer service supervisors also may be responsible for reconciling money at the end of the day, handling more difficult transactions, and filling in for customer service representatives and cashiers as need demands it.

Typically these positions are promotions for tenured representatives, but with the right skill set and work history, you could easily find a customer service supervisor position at the company of your choice.

How much do customer service supervisors make?

The average hourly pay for all customer service supervisors is about $17 per hour, but will vary by experience and location. Experienced customer service supervisors who successfully sell high-priced products can expect to earn up to $30 per hour.

What are the education requirements?

Education requirements will vary based on the company and product being sold, but many require a minimum of a high school diploma. Occasionally companies will require a bachelor's degree for supervisory and management positions. Nearly every company will require extensive training on company policy and procedures.

Career paths for customer service supervisors

Customer service jobs can lead to a variety of different careers. As with most jobs, supervisor roles almost always lead to management positions that over see one or more supervisory level employees. In a retail or restaurant setting there are additional general manager or district level positions to move in to.

The future of customer service supervisors

The BLS (Bureau of Labor Statistics) expects average growth for customer service supervisor positions. The largest portion of new jobs created will be from retail expansion into new markets.

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