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Team Members

This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. This team member predominantly manages the production queue and glue table and produces the copying output stages of orders according to customer specifications. This team member also maintains the production area and equipment. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.

Responsibilities:

This is a representative list of the general duties the Production Coordinator may be asked to perform and is not intended to be all-inclusive

  • Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities.
  • Provides key services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer’s operating guides.
  • Produces single or multi-color documents requiring the merge of covers, text, indices and related items.
  • Operates binding and other auxiliary equipment
  • Performs all phases of equipment set-up, operation and routine maintenance.
  • Maintains equipment and supplies, to include cleaning and repairing.
  • May provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
  • May take customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers Performs multiple tasks at the same time, using automatic equipment capabilities
  • May pick up and deliver customer orders
  • Collates, sorts and organizes customer orders
  • Produces work in accordance to pre-established priorities of customer projects
  • May operate the Point of Sale terminal (POS), handles money and makes change.
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Perform all other duties as needed or requested

Secondary responsibility for coordination of all shipping related services and activities, to include:

  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
  • Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
  • Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
  • Must follow instructions of supervisors. Authority is limited as directed by supervisors.

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Customer Service Representatives

GENERAL DUTIES AND RESPONSIBILITIES:

This is a representative list of the general duties the Retail Consultant may be asked to perform and is not intended to be all-inclusive

  • Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
  • Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
  • Performs multiple tasks at the same time, using automatic equipment capabilities
  • Troubleshoots routine equipment problems
  • May assist in the training of center team members
  • May pick- p and deliver customer orders
  • Collates, sorts and organizes customer orders
  • Sets priorities of customer projects
  • May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
  • Operates photocopy, binding and other auxiliary equipment
  • Operates the Point of Sale terminal (POS), handles money and makes change
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Follows instructions of supervisors and assists other team members in performing center functions May assist with financial reporting, including daily sales, purchasing, center assets and payroll May reconcile daily sales and prepare center reports
  • May-prepare bank-deposits -and-purchase-orders
  • May research customer account problems to resolve disputes
  • May coordinate asset moves with KFSO
  • May verify team member time tracking for payroll reporting
  • May maintain filing system
  • May ensure center has necessary supplies, equipment and inventory
  • May generate POS reports as needed
  • May input waste tracking data and generate reports
  • Perform all other duties as needed or requested

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