Do you have a job interview at JCPenney coming up? Congrats! In order to put your best self forward, practice common job interview questions. A mock interview with a friend or family member can go a long way. This way, you'll feel more prepared and calm for the real interview.
If you're interviewing at JCPenney, you most likely applied for a sales associate position, which means you'll be asked questions about your customer service skills. Here are some examples:
1) Why do you want to work for JCPenney?
"I want to work at JCPenney because you all value following the golden rule in all situations. Since I try to treat others the same way I want to be treated on a daily basis, this aspect about your company stood out to me. Also, I admire how you promote loyalty, passion, courage and service among your employees."
2) Have you ever worked for commission and met sales goals?
The interviewer will want to know whether you have any experience in a sales role. If you don't have any relevant work experience, be honest but express a desire to learn.
"Although I don't have experience with sales in a retail environment, I helped with promotional events in my previous role. Also, I was responsible for selling and upselling products, while providing great customer service. I think those skills will transfer, and working as a JCPenney sales associate would allow me to learn more about great selling."
3) What does customer service mean to you?
Providing exceptional customer service is one of JCPenney's core values. Describe what customer service means to you and how you plan to incorporate that vision into a position at their company.
"Customer service means more than just putting the customer first. It means working as a team to provide an excellent shopping experience for every single customer. It means meeting their specific needs with efficiency and positivity so they always walk away satisfied."
4) Where do you see yourself in five years?
Remember that employers hope to hire someone with ambition and a strong work ethic. Be sure to describe how your goals align with the position you've applied for and how you hope to serve the company in the future.
"In five years, I hope to be serving the JCPenney community from a managerial position. Because this company offers opportunities to improve leadership and administration skills, I plan to work hard to grow within the company and continue to promote excellent customer experiences."
Have you already had an interview at JCPenney? Tell us about it below!