Customer Service Representative

WellStone is North Alabama’s most comprehensive behavioral healthcare provider serving over 13,000 persons a year in Huntsville and Cullman. We are a non-profit community organization that offers a wide range of services for every phase of life, from children to older adults.

We are hiring for a Customer Service Representative

When you will be working : M-F ,1st shift

What we're looking for -

• High School Diploma or equivalent
• Excellent Oral and Written Communication Skills
• Knowledge and proficiency with Computer
• Customer service experience

What you'll be doing:

• Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc.
• Perform data entry functions into computer
• Answer telephone in timely manner
• Verify appointments, reschedule appointments, make appointments
• Take messages for staff, or route calls to voice mail
• Answer questions, verify client demographic information in computer
• Accept co-payments, key into computer, print receipts
• Balance monetary amounts taken daily and submit to Accounting
• Conduct reminder calls for the next day appointments
• Scan documents into computer, fax requested information
• Inform therapist the client is present, reschedule, schedule and confirm appointments
• Provide excuses to clients who request appointment verification
• Attend and complete required training
• Attend staff meetings

What we offer –

• Competitive Medical, dental, and vision prices
• State Retirement through RSA plus an an optional 457b with a company match
• 9 paid holidays throughout the year
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over)

We care for those impacted by behavioral health disorders, we are committed to one another through collaboration, and we are optimistic problem solvers who do what it takes to get the job done. We look forward to having you on the WellStone team.