Information Systems Technician

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Technician.

We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.

The Information Systems Technician provides end user support for hardware, software and technology systems.

Information Systems Technician Responsibilities:

• Keep safe work habits as the highest priority at all times
• Develop good working relationships with all co-workers, customers, and associates.
• Administer Microsoft Active Directory, including, users, groups, permissions, and access to network shares.
• Administer Microsoft 365 platform for end user accounts.
• Install and support computer hardware to include PC's, printers and IP phones.
• Install and support operating systems, software, Office 365 and configuring user profiles.
• Provide support for conference room IT equipment and connections.
• Troubleshoot network components and related hardware.
• Manage end user system imaging deployment.
• Maintain current PC and server backups using centralized backup and recovery software.
• Manage warranties on IT related equipment and maintain an asset tracking spreadsheet.
• Process work requests submitted through help desk environment and provides face to face assistance when needed.
• Provide 24/7 technical support as requested.
• Demonstrate purposeful growth through self-study to develop new skills and identify and execute continuous improvement projects.

Information Systems Technician Requirements:

• Requires a high school diploma or G.E.D equivalent with relevant job experience.
• Associates degree in Information Technology or related field.
• Knowledge of and experience with Microsoft Windows administration and Microsoft Office Suite of products.
• Experience with Microsoft Active Directory/Windows/Azure environment administration and a basic understanding of Ethernet/Wi-Fi networks preferred.
• Experience with basic PC hardware troubleshooting and problem solving skills.
• Strong communication and organizational skills are also required.
• Customer service mindset and works well independently or as part of a team.

Applicants must submit a resume to personnelwv@ergon.com and include salary requirements.

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.

Ergon - West Virginia, Inc. is an EEO/AAP employer