IT Analyst I - Support (Service Desk)
Verified Pay | $83,000 - $84,500 per year |
---|---|
Hours | Full-time, Part-time |
Location | New York, New York New York, New York |
About this job
We're a collaborative team whose goal is to provide peace of mind to our employees by addressing all technical service issues and requests.
This position is expected to be hybrid.
NYC Salary Range - $83,000 - $84,500 annually; compensation is commensurate to geographic location.
Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
Address incoming requests to the Service Desk via both telephone and Self Service system to ensure courteous, timely and effective resolution of end user issues.
Monitor and claim Service Desk tickets regarding service requests, and operational and maintenance issues in accordance with the UNFCU IT Service Level Agreement.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Analyze, troubleshoot, and resolve, in person or by telephone/remote login, IT service, operational and maintenance issues relating to desktop operating systems, computer hardware and service desk supported business applications. Maintain issue ownership to resolution to ensure user satisfaction. Escalate issues to second level applications support as per UNFCU Service Desk guidelines.
Troubleshoot, isolate, or identify IT service issues caused by network infrastructure failures or improper network systems configurations, and work with second level applications support staff to resolve such service interruptions.
Bachelor’s degree in Computer Science and at least 2 years experience in a technical help desk or technical support environment or an Associate’s degree in Computer Science and 4 years experience in a technical help desk or technical support environment
Strong interpersonal, verbal and written communications skills
Knowledge of corporate networking environments and desktop technologies (i.e. Microsoft Windows 7 and Windows 10 along with their Microsoft Networking configurations)
Knowledge of systems analysis techniques and procedures in order to maintain systems availability
Ability to research, troubleshoot, and resolve problems using a variety of resources and tools, as well as exercising a fair amount of independent decision making and problem solving skills
Required to lift and move objects weighing up to 75 pounds
Critical system outages and system upgrades may require 24/7 coverage on short notice
Document incidents and resolutions of new services or operational issues into UNFCU knowledge base tools for future reference.
You might also like
in New York, NY
Santander Holdings USA Inc • 30d ago
Collaborative Support Programs • 3d ago
Collaborative Support Programs • 5d ago
$30
Vocational Instruction Project Community Services Inc. • 5d ago
Vocational Instruction Project Community Services Inc. • 5d ago
Companies hiring customer service representatives
in New York, NY
Nearby locations
Explore more customer service representative jobs
in New York, NY
Nearby Job Titles
Registered Nurse Jobs Nursing Assistant Jobs Physical Therapist Jobs Licensed Practical Nurses Jobs Radiologic Technologist JobsNearby Locations
New York, NY Jobs Brooklyn, NY Jobs Bronx, NY Jobs Staten Island, NY Jobs New York JobsNearby Companies
Drift Services Jobs JAG Physical Therapy Jobs Holliswood Center Jobs Uber Jobs Amsterdam Nursing Home JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 936161651 Posted: 2024-05-06 Job Title: Analyst Support Service Desk