Senior Associate, Business Planning and Analysis - Full-time

Acts as the primary interface between technology and a specific business/functional area for defined projects. Advises internal or client business and technology groups on how to best address business issues, processes and opportunities through technology. Identifies and gathers business and system requirements, develops test strategies and plans, creates project and process specifications, coordinates with assigned project teams, and ensures that final requirements have been met upon project conclusion.

Position Summary: Participates in the development of functional or operational requirements; tests and trains users on applications with guidance from more experienced colleagues. Interfaces with all areas of IT on behalf of the business to resolve IT matters and call center technology to improve business processes.

Primary Responsibilities:

1. Works with users to collect and define requirements from businesses or functional areas, with a focus on MS Dynamics, Callminer, Avaya and Nice.

2. Works with users and peers on planning, implementing, and supporting new or existing applications. Uses knowledge of business needs to provide design support to software and application development teams.

3. Participates in process improvement reviews and summarizes business issues and client feedback for team's review.

4. Assists with training of users on new or enhanced applications and/or systems.

5. Supports testing of new or enhanced applications and/or systems. Tasks include case development, requirement traceability analysis, test preparation, script writing, and functional test execution.

6. Uses basic knowledge of regulatory and legal requirements and BNY Mellon corporate policies involving risk and control to support the development of improved business processes through technology.

To be successful in this role, we’re seeking the following: 

Candidate should have >3 years Financial Services or >2 years process improvement background.

Bachelor’s degree preferred.

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• , Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.