Sr. Servicing Transfer Coordinator

• Location: Onsite at our Englewood offices required daily
• Compensate Range: $70-100k

Who we are looking for...

We are seeking a seasoned Sr. Servicing Transfer Coordinator that has strong project management skills to ensure efficient, timely and successful servicing transfers. This role is responsible for coordinating with external counterparties, vendors and internal partners. Along with understanding prior servicer practices that may impact future servicing & ensuring images, data and reporting are timely and completely received. The coordinator will ensure internal and effectively review inbound loan data/images, and ensure customer communications are sent in a timely manner.

Key Responsibilities:

• Using your exceptional understanding of the mortgage servicing transfer process, you will ensure compliance with regulatory requirements regarding customer notifications relevant to servicing transfers. This includes Goodbye Letters, Hello Letters, and Validation of Debt letters
• You will keep up with changing regulatory requirements that impact the servicing process in order to facilitate and handle complex servicing transfers, with an emphasis on preventing all negative borrower impact.
• You will use strong verbal and written communication skills to collaborate with counterparties, vendors, and internal partners.
• Using your strong servicing industry understanding on how different products and loan statuses can impact other internal Cornerstone departments, you will ensure that Cornerstone servicing teams are properly notified and prepared to handle unexpected incoming loan scenarios or volumes; and you will work with management to escalate any potential gaps.
• Using your extensive experience and knowledge of technology tools and project management techniques, you will look for, recognize, provide project reporting, and escalate when necessary roadblocks to timely and effective transfers.
• You will be responsible for initiating and actively participating in ad-hoc and routine meetings.
• You will participate in internal team UAT (user-acceptance testing) processes in order to improve loan boarding systems and tools.
• Using your strong interpersonal skills, you will help to lead, train, guide and mentor newer or more junior Servicing Transfer team members;

What you'll need to be successful:

• Bachelor's Degree preferred in Computer Science, Management Information Systems and/or Business Administration, or equivalent years of experience
• Minimum 5 years of experience in database administration, information technology, database architecture, or a related field
• Minimum 3 years of experience in mortgage servicing industry experience, preferably within Loan Boarding/Transfers group
• Exceptional understanding of data formats with an emphasis on data integrity while converting from one servicing system to another
• Exceptional experience with managing loan origination boarding and bulk service transfer processes, including NPL (non-performing loan) and distressed asset servicing transfers
• Ability to assist other more junior members of the Servicing Transfer team by providing guidance based on experience and intuition
• Strong ability to multitask while maintaining proper attention to detail and while prioritizing a diverse workload with time-sensitive deadlines
• Ability to perform change-management duties
• Exceptional time and organizational management skills
• Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
• Exceptional proficiency with the Microsoft suite of products including Excel, Access, Word, Visio and PowerPoint
• Microsoft SQL Server Management Studio SELECT statement experience preferred
• Experience with Black Knight's MSP Servicing system and LoanSphere Loan Boarding application preferred

Travel Required:

• Up to 25%

Who we are....

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Cornerstone Capital Bank and it's subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace", for 8 consecutive years. March 1, 2023 marked the beginning of Cornerstone Home Lending's 35th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.

What we offer:

We are a great company with great people and we are looking for an experienced Loss Mitigation Operations Supervisor with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals. We recognize and reward hard work, offer a competitive salary and full benefits package!

What to do next:

If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive and passion to match), we invite you to become a member of our award-winning team! Remember, once you're part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone Servicing! It really feels like home!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.