Hybrid Infrastructure Services Leader

What success looks like in this role:

Position Overview

• The Sr. Director, Delivery is an exciting role leading our Hybrid Infrastructure Services delivery for a global client base in our Cloud, Applications, and Infrastructure (CA&I) business unit. Demonstrated hands-on management style driving IT Managed services, IT operations, Hybrid cloud managed services, Infrastructure migration and modernization, and Digital Transformation. This position will lead a team of 500+ colleagues and manage a multimillion-dollar budget. It requires an ability to effectively communicate direction, commit people to action, and convey complex information in easily understood formats.
• The role requires an individual that is highly collaborative with strong influencing skills, ambitious, creative, highly resourceful, self-driven and results oriented with extensive experience in infrastructure strategy, public and private cloud, server, storage, and operations.
• Experience in software defined infrastructure, infrastructure as code, automation, and technology optimization to include infrastructure modernization, cloud migration strategy, planning, and implementation.
• The ideal candidate should enjoy working in a fast-paced and dynamic environment, utilize sound business judgement, and employ problem-solving expertise. This technology leader must collaborate and influence outcomes across a complex, diverse, and fast-paced organization.
• Operate independently and autonomously in absence of strict guidance. Drive profitability and growth.
• Recruit, develop, inspire, and retain a high-performing Hybrid Cloud Operations/Engineering team.

Responsibilities:

• P&L/ Practice Management
  • Has primary responsibility for the practice management and strategic business development for the services organization for which they are responsible.
  • Full responsibility and management for multiple service lines
  • Manages all financials and operational metrics for the practice.
  • Translates the client's long-range business plan into a services strategy.
  • Ensures that engagements within his/her area of responsibility consistently achieve or exceed revenue, margin, service level objectives and quality targets.
  • Provides regular oversight management of all engagements within his/her area of responsibility including periodic meetings with client management and engagement teams.
  • Ensures appropriate intervention and personal involvement in potential problem engagements as soon as practicable after identification.
• Business Development and Client Relationship Management
  • Interfaces with the client's most senior executive team to generate additional business. Evaluates the client's business strategy, objectives and requirements.
  • Interfaces at the client's most senior management levels, up to the CXO level.
  • Coordinates the business development activities of the practice professionals, and mentors Practice Leaders in developing appropriate client relationships, and identifying and winning appropriate engagement opportunities.
  • Assures appropriate sales coverage at key accounts.
  • When appropriate, becomes directly involved in the pursuit of new business opportunities within his/her area of responsibility.
  • Assures that the full Unisys portfolio is appropriately leveraged across clients within his/her area of responsibility.
  • Builds and maintains productive Board and CXO level business relationships. Actively participates in and attains leadership positions in appropriate industry, professional and civic organizations.
  • Achieves and monitors overall client satisfaction targets for the region.
  • Works aggressively to mitigate client risks and promote a positive image of Unisys among clients and in the marketplace.

• People Management
  • Manages Leaders of Leaders. Accountable for training, development, performance and career pathing for organization
  • Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice.
  • Identifies and recruits, both internally and externally, practice leaders and other senior practice professionals who have the potential to become partners.
  • Nominates and mentors new practice leaders.
  • Actively participates in the Unisys college/university recruiting programs.
  • Works with Unisys recruiting to maintain a pipeline of outside experienced professionals.
  • Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential.
• Business and Industry Skills
  • Widely recognized by peers and clients as an expert in one or more domains; has successfully applied knowledge to establish client contacts and develop new business; has used knowledge to build own image and reputation.
  • Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings. Conveys a significant executive presence, a high level of professionalism and a focused commitment to excellence.
  • Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives.
  • Defines intermediate goals and contingencies.
  • Understands the meaning and implications of key financial indicators.
  • Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.
• Deal Review Consulting
  • Consults with bid management/account management and reviews project proposals, contracts and other documents to determine goals, time frames, funding limitations, and procedures for accomplishing project, staffing requirements and allotment of resources.
  • Participates deal review sessions to assure that all stakeholders in the project, including the client, have a common understanding of the terms and conditions (including commercial, solution, pricing/costing and resources) of the project

• Work Style and Interpersonal Skills
  • Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals within his/her practice, and achieving Unisys financial objectives.
  • Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives.
  • Communicates in an open, candid, clear, complete and consistent manner.
  • Listens well and gives full attention when others are speaking.
  • Demonstrates maturity, self-confidence and self-control in formal and informal interactions.

You will be successful in this role if you have:

Skills, Experience & Qualifications:

• Progressive experience within a managed services business
• Average 15+ years of professional service experience managing a service line, including leading high-performance teams and functioning in a client facing role

• Bachelor's degree in information technology, Computer Science, Business Management/Administration or advanced degree in related discipline or relevant experience
• Cloud Certifications preferred
• Active participation in professional associations, industry roundtables, etc.
• Advanced analytical, problem solving, negotiation and organizational skills
• Deals with Ambiguity
• Advanced priority setting and delegation skills for large program teams
• Experience managing third party suppliers
• Operate independently and autonomously in absence of strict guidance. Drive profitability and growth.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .