Client Services Manager - Full-time

SPAR is a global leader in providing consumer solutions representing top-tier CPG partners and fortune 100 retailers across 10 countries. We are expanding our Client Service Teams and welcome you to consider SPAR to further your career. To be successful in your Client Services Manager position you’ll need to have strong analytical thinking skills, excellent communication, and problem-solving skills to navigate the needs of our clients. n this role you are responsible for the developement from conception through complation for client mandated initiatives. Ensuring successful excution and meeting client budge objectives. Your professional manor in providing solutions while paying attention to the details in delivering on the KPI’s will move you to the top.

Join our dynamic and innovative team. APPLY TODAY!

What we offer:

• Competitive pay
• Benefits (Medical, Dental, Vision, Life, etc.)
• 401 K/ Roth
• Generous Paid Time Off
• Training and Career Development
• Tuition reimbursement

Things to consider:

• Periodic travel as needed

Responsibilities:

• Management of client accounts through relationship building through ongoing verbal and written communication
• Continual direct contact with clients managing end to end project needs
• Develop program instructions and training materials using a consultative approach with clients by implementing proven best practices
• Effective use of in-house system tools and enhancements
• Work closely with Field Management team to ensure client objectives are met
• Identifing project trends and solutions for excution excellance
• Provide clients with status updates throughout the project life cycle and callout any opportunities that may require resolution
• Develop post program recaps and ensure all client deliverables are met in a timely fashion
• Ensure all client invoices are accurately developed and submitted to finance
• Coordinate with Distribution on shipments, mailings, and inventories

Qualifications:

• Associate Degree in related field or relevant experience
• 1-5 years’ experience as a project, client services, or retail Manager
• 3-5 year prior experience in customer facing roles
• Must be proficent in Microsoft Office (Outlook, Excel, Word, and PowerPoint) with an emphasis on strong Excel skills.
• Proven experience in a leadership role is a plus
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills
• Ability to lift up to 50 lbs., bend and stoop continuously and stand for limited periods

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies. We offer end-to-end services to ensure our client's product is available and presented most compellingly. We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.