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in Spiceland, IN
O S & D Freight Specialist
•3 days ago
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Spiceland, Indiana |
Compare Pay
Estimated Pay We estimate that this job pays $18.24 per hour based on our data.
$14.49
$18.24
$26.08
About this job
Job Description
Job Description
Job Posted by ApplicantPro
Position Summary
This is a new position and will address freight overage, shortage, and damage issues; research causes of claims; analyze root causes; determine resolutions; and communicate findings to management. Have international shipping knowledge, with a basic understanding of Incoterms. Have a basic understanding of the Harmonized Tariff System.
The qualified candidate will be responsible to:
- Scheduling pick ups for miss delivered freight or re-route in route freight
- Review the on-time report and all delivery receipts with exceptions from the previous day
- Identify overages, shortages, and damaged freight
- Communicate with partner carriers and/or shippers for missing paperwork or freight.
- Works with dock to determine corrective measures to prevent future claims
- Handle the disposition of the OS&D freight with the shipper.
- Answer OS&D calls from customers.
- Participates in proactive team efforts to achieve departmental and company goals.
- Contacts customers to discuss or resolve OS&D/On-hand issues
- Generate OS&D reports
- Billing-OS&D/On-hand
- Issue notices of undelivered freight
- Assist purchasing in scheduling inbound freight
- Complete all trade compliance documents accurately and on time
- Complete all necessary paperwork.
- Other Duties as assigned
Experience/Skills:
- Minimum two years customer service, LTL experience or one year OS&D experience.
- Professional phone etiquette.
- Ability to approach workload with a sense of urgency.
- Analytical to process the data, identify error and generate resolutions.
- Able to handle fast paced environment with attention to detail.
- A strong work ethic and team mentality.
- Excellent problem solving and analytical analysis to provide root cause and drive corrective action measures.
- Excellent oral and written communication skills.
- Proficient knowledge of MS Office, including Word, Excel and Outlook.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to learn data driven decision making skills and use them to make strategic and intelligent decisions.
Job Posted by ApplicantPro