Site Operations Manager - Mall

WHAT WE DO

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you passionate about the entertainment industry and have experience managing retail operations? We are seeking a friendly and enthusiastic leader to join our team as a Site Operations Manager. You will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you are coordinating guest events, assisting your team and our guests, or troubleshooting arcade games and prize machines, your dedication and attention to detail will help create unforgettable guest experiences.

As the Site Operations Manager, you will be responsible for managing a team, ensuring the arcade and equipment are all in good working order, and coordinating with various departments within the organization to ensure optimal efficiency. You will oversee the scheduling of maintenance and repairs, manage prize inventory, and implement processes and procedures to improve efficiency. Additionally, you will be responsible for conducting regular site inspections to identify any potential safety hazards and address them promptly.

This position will require strong leadership skills, as you will be responsible for supporting and motivating your team. You will need to be a proactive problem solver, able to think on your feet and make quick decisions when necessary.

Responsibilities

• Manages day to day arcade activities, including a well trained team responsible for providing excellent customer service while maintaining amusement equipment.
• Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
• Ensures compliance to all company and customers' safety standards
• Exhibits excellent customer service to address service issues or concerns
• Completes and manages budgets and costs associated with servicing and maintaining equipment
• Forecasts and control labor cost on a weekly, monthly, and annual basis
• Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
• Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality
• Ensures staff maintains a professional appearance by adhering to dress code policy
• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines

Requirements

• 2 years of management experience, preferably in the Amusement Industry
• Detailed oriented and process driven with excellent management skills
• Excellent verbal and written communication skills
• Demonstrates a professional attitude in a fast-paced environment
• Tech-savvy and mechanically inclined
• Delivers exceptional customer service with a professional demeanor
• Proficient in Microsoft Office products
• Able to work a flexible schedule including nights, weekends, and/or holidays