Monitor Sales Support Representative - Full-time

About Us

Waste Harmonics is a managed service provider in the waste industry located in Victor, NY. We provide a comprehensive outsourced waste management consolidation service for companies and corporations with up to 5,000+ locations. We work with diverse business clients across the United States and several Canadian provinces to deliver cost savings and complete consolidation of invoicing, as well as proven recycling and sustainability strategies.

Our Mission: We provide companies with waste and recycling management that can only come from industry-leading customer service, innovative technology, and a total commitment to transparent and collaborative partnerships.

Our Motto: Acknowledge. Respond. Follow-up. It's what we do!

Exciting News: Waste Harmonics and Keter Environmental Services have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.

Visit https://wasteharmonics.com/ for more information.

Comprehensive Benefits Package

• Medical Insurance - The high deductible option is 100% paid by the company for employees and dependents
• Health Savings Accounts (HSA) with generous company contributions
• Dental Insurance - The company pays 100% for employees and dependents
• Holidays - Six paid days; Two paid floating days
• Paid Time Off - Immediately upon hire, employees start to accrue 15 days
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Short & Long Term Disability Insurance / Term Life Insurance - The company pays 100% of the premium
• Employee Assistance Program (EAP)
• Free lunch - Every Tuesday and Thursday, the company brings in a variety of lunch options for employees
  

The Monitor Sales Support Representative is responsible for supporting the Customer Relations Manager with various sales activities including by not limited to service agreement updates and renewals, order processing, key account monitoring, customer business reviews, customer portal training and updates, maintaining and leveraging SFDC (Salesforce.com), providing key reports, as well as other sales support functions. This is an onsite position in our Victor, NY office.

Responsibilities:

• Responsible for supporting contract renewals, changes, and updates.
• Ensure new sales orders are processed appropriately.
• Resolve any issues with the processing of new monitor and parts orders.
• Support the sales team with programs to deliver new business.
• Monitor key accounts to ensure fullness monitors are performing appropriately.
• Provide actionable insights to the VP of Sales and executive team to drive the growth of the company.
• Partner with Sales Management to identify opportunities to increase revenue, improve sales team efficiency.
• Maintain and leverage the SFDC environment.
• Assist in developing and delivering customer-facing presentations as needed.
• Support customer invoice process as required.

Skills Required:

• Strong analytical and problem-solving skills.
• Hands on knowledge of SFDC.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Strong interpersonal, leadership and motivational skills.
• Self-starter able to work effectively in a fast-paced office environment.
• Able to prioritize activities successfully based on the needs of the sales and executive teams.

Education / Experience:

• Bachelor’s degree preferred.
• 5+ years experience in sales support / operations.
• 5+ years experience with SFDC.