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Customer Service and Support Representative
•12 days ago
| Estimated Pay | $21 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Lakeville, Minnesota |
Compare Pay
Estimated Pay We estimate that this job pays $21.3 per hour based on our data.
$16.57
$21.30
$27.89
About this job
Customer Service Representative - Outdoor Living Products
The Outdoor GreatRoom Company (OGC) is a leading provider of outdoor living products, specializing in innovative designs, manufacturing, and distribution of outdoor gas fire tables, fireplaces, DIY burners, and more. At OGC, we're passionate about enhancing outdoor experiences and creating memorable moments for our customers.
Position Overview:
Join our dynamic team as a Customer Service Representative and play a crucial role in delivering exceptional service to our valued consumers, trade partners, and distributors. This position is instrumental in supporting our vision and goals, focusing on providing expert assistance, processing orders, resolving inquiries, and contributing to the growth of our e-commerce category.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone calls, emails, and chats, addressing questions on product knowledge, pricing, availability, and warranty claims.
- Collaborate with internal and external stakeholders to resolve shipping discrepancies, process orders accurately, and manage inventory.
- Analyze customer needs, provide solutions, and escalate complex issues to appropriate departments for resolution.
- Utilize Esker software for order processing, ensuring accuracy and timely shipment coordination.
- Manage return materials authorization (RMA) requests and conduct inventory reports for e-commerce partners.
- Proactively engage with e-commerce accounts, scheduling meetings to discuss promotions, sales, and product updates.
- Conduct regular website checks to ensure accurate product listings and pricing.
- Demonstrate strong initiative and problem-solving skills, handling tasks independently while collaborating effectively with team members.
Requirements:
- Minimum of 3 years' experience in customer service, preferably in a related industry.
- Proficiency in computer skills, including accurate typing and data entry.
- Excellent written and verbal communication skills.
- Ability to multitask effectively and work well in cross-functional teams.
- Self-motivated with a positive attitude and ability to manage stress.
- Strong customer focus and order entry experience.
- Proficient in Microsoft Office suite.
What we Offer:
- Excellent benefits that start day 1
- Incredible Paid Time Off - 3 weeks available during your first year of service
- Profit Sharing - Available after 1st full year of service
- Medical, Dental, Vision and Health Savings Account
- 80 hours of Paid Holidays
- 401(K) and 401(K) matching
- Stock Purchase Plan with a 15% employee discount
- Hearth and Home Technologies product discount
Apply Now!
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