Product Tech Support PA - Full-time

Are you one who loves working with groundbreaking technology? If you are analytical, organized, self-directed, enjoy presenting in, and excel in product demonstration to potential clients and leaders, we want to talk to you. Cognizant employees enjoy taking on projects that continuously sharpen technical skills while solving outstanding problems as well as achieving their ambitions!

We are looking for a strong Product Technical Support Agent in the greater Earth City, MO who has a strong analytical and problem-solving background in the medical claims logic with a focus on provider services. This is a hybrid role and will require one or 2 days per week in the local office in Earth City.

Purpose:

This individual will work with a variety of healthcare providers researching and answering questions about service payment. This incumbent will answer queries through email, phone, text, tickets created in various programs, etc. The individual will research different sources for information and answers to queries.

What you will do:

• Review and update low, normal and high priority client tickets required by Service Delivery Manager (SDM)
• Using various tools, watch for trending files received or identify missing files, missing remit requests, etc.
• Timely creation of Agree Requests for EDI enrollment for claims and remits
• Provide updates to submitter and account tables when applicable
• Open and follow-up on all second level requests via job requests
• Perform QA as requested by co-workers
• Responsible for all client communication including emails, voicemails, and tickets
• Daily file review and/or releasing
• Perform all claim status checks
• Payor research using internal resources and third party vendors
• Become proficient on internal tools used including but not limited to Submitter, Explorer, Payors, Tables, Ops Page, Tableau
• Prepare out of office updates for SDM. This entails bringing SDM up to speed on any events/issues that occurred while they may have been out of the office either on business, pleasure, or due to illness
• Help ensure that appropriate coverage is maintained for system and phones at all times
• Other duties as assigned by management

A little about your background:

To be successful in this role, you will have

• High school education or equivalent (Bachelor’s degree a plus)
• Strong MSOffice Suite (Word, Excel, PowerPoint, etc.) skills
• Proven analytical and research skills
• Proven attention to detail

What's in it for you:

At Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, excellent PTO program, and many, many other benefits.

We will also welcome you as a valuable member of an organization that embraces diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 19 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.