Hotel Guest Service Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$13 - $15 per hour

Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

About Company

With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotels management team brings an unmatched combination of experience, competence, and innovation to its daily operations and developing projects. Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands. We pride ourselves with promoting from within the company to those who have a proven track record of loyalty and dedication to our guests, both internal and external.