Client Care Tech

Position Summary

Process billing through Medicare/Medicaid and verify treatment coverage with client's insurance. Manage new client admissions, complete intake paperwork with client and enter in hospital database. Code client schedules for intensive ongoing therapy sessions and monthly doctor visits by working closely with drivers to coordinate treatment days and transportation according to treatment plan. Provide customer service by responding to information requests, answering client questions, resolving scheduling conflicts, connecting clients with community resources, etc. Transport handicapped and/or elderly clients to facility when necessary. Coordinate with hospital cafeteria staff to provide lunch to clients and provide assistance to those clients who cannot feed themselves independently.

POSITION SUMMARY EXPANDED:

Under the Oklahoma Medical Marijuana and Patient Protection Act,?(“The Unity Bill”) this position is considered a “Safety-sensitive position. “Safety-sensitive” is defined to include “any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others.” Employees working in “safety-sensitive” roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites.

Position Qualifications

Minimum Qualifications:

· Ability to project a professional Image.

· Ability to communicate well with others and ability to make independent judgment.

· Must comprehend, and comply with company rules and policies

· Previous experience working with elderly preferred.

· Must possess a valid Oklahoma Driver’s License

· Knowledge of various office equipment such as ten-key adding machine, computer, fax, and copier etc.

· Previous supervisory experience in Hospital preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each key function satisfactorily based on five overall skills categories; assessment, planning, intervention, evaluation and teaching/coaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

1) Transports clients

2) Schedules clients for group and individual therapy. Schedules telemetry visits.

3) Schedules vehicle maintenance.

4) Completes chart audits, gathers QAPI information and participates in QAPI.

5) Communicates with dietary the number of meals needed and any special diet specifications.

6) Communicates with client’s primary care physicians to receive medications list and H&P.

7) Communicates to client’s therapist, doctor or primary physician and problems the client may be having.

8) Keeps doctors on schedule for meetings with clients, tracks doctor’s paperwork when received and uploads into the EHR.

9) Communicates between therapist and doctor any changes in status, or concerns that the treatment team may see in a client that may reduce or intensify therapy days.

10) Connects clients with community resources such as Home Health, transportation, meals on wheels etc.

11) Verifies client’s insurance coverage, manages new client admissions and client billing.

12) Works closely with drivers to coordinate times and days for transportation for clients.

Education and/or Experience:

· High school diploma or equivalent.

Certificates, Licenses, Registrations:

· Obtain and maintain BLS within 90 days of employment

LANGUAGE SKILLS

· English is the primary language of the facility.

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

· Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the public.

MATHEMATICAL SKILLS

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

· Ability to apply common sense understanding to carry out instruction furnished in written, oral and/or diagram form.

· Ability to define and solve problems, interpret data, establish facts and draw valid conclusions.

Additional Responsibilities

· Adhere to the hospital’s philosophy, mission, and policies and procedures.

· Support the hospital’s goals and objectives.

· Maintains a good attendance record and follows all hospital rules, policies and procedures.

· Establishes and maintains excellent interdepartmental and interpersonal relationships.

· Attends required departmental meetings and in-services to stay current with the developments of the department and hospital.

Interpersonal Skills

· Demonstrates active listening techniques.

· Gains support through effective relationships.

· Treats others with dignity and respect; seeks feedback.

· Demonstrates honesty and integrity always in care and use of patient and hospital property.

· Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.

· Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies.

Continuing Education

· Attend in-service training sessions, facility meetings, and continuing educational opportunities appropriate to responsibilities.

· Attend continuing education required for maintenance of professional certification or licensure.