Billing Manager- Behavioral Health - Full-time

Are you looking to make a difference in people's lives and be part of a fun, caring and warm team? We know being a biller can be a thankless job, but our team absolutely values and appreciates our billing team! We have a strong administrative team that works closely together, laughs and enjoys supporting each other so the business can help people in the community.

Inspire Counseling Center is looking for an EXPERIENCED behavioral health billing specialist to work at our Northbrook office 30-40 hours/week. Billing Manager would solely be responsible for all billing, reporting directly to the CFO, with an opportunity to grow professionally. Inspire is an established business with 4 locations (Northbrook, Kenilworth, Lake Forest, Evanston) approximately 50 clinicians and 4 Psychiatric Mental Health Nurse Practitioners. Inspire is in-network with several payors, including Medicare (but not Medicaid) and submits approximately 3,000+ claims a month.

The Billing Manager will have a private office in our administrative suite, working closely with the Intake team (5 staff members), Director of Operations and Owners. This role is INCREDIBLY important and makes a huge impact on people's lives. The clinical staff works incredibly hard to serve people in the community, all of which is not possible without a fantastic billing support.

Inspire has an excellent, cutting-edge and stream-lined process that is 100% paper-free. We process credit cards, post-payments, submit and process claims electronically (and easily!) through our EMR system, TherapyNotes. We do not send invoices, bills or submit paper claims. I

Successful candidate will have experience working with EMR and electronic claim submission software (TherapyNotes, a plus). Biller role will have direct communication with patients, therapists and insurance providers and will be the primary point of contact for billing issues. Ability to maintain a professional and kind demeanor is critical. The biller will process claims, verify benefits, post payments, track AR and communicate with patient regarding any questions and updating expired credit cards and help new clinicians get credentialed with insurance panels.

Key Areas of Responsibility

• Verification of Benefits
• Claim Submission (electronic)
• Problem Claim follow-up with Insurance providers, and drive to resolution
• Collection and posting of copays, co-insurance and deductibles
• Payment posting and distribution based on EOB
• Manage AR and patient balances
• Answer and resolve patient billing concerns
• Assist in month-end reconciliation
• Assist in credentialing newly hired clinical staff with insurance panels
• Maintain communications/support with therapists as-needed
• Participate in Monthly Leadership Meetings
• Meet regularly with the CFO

Position Requirements:

• Minimum of 3 years experience with Mental Health Billing
• Experience with Medicare billing
• Experience with electronic billing software
• Compassionate, patient and kind communication with patients and staff
• Open-minded and solution-focused
• Provide solutions for questions and proactively look for ways to improve processes and systems
• Strong ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• High organizational skills and work ethic; responsible, reliable, and detail-oriented
• Proficient with Excel, Gmail, Smartphone apps, Monday.com and/or ability to quickly learn electronic systems
• Work on site (30 hrs/week)

Pay: $35 per hour

Benefits:

• W2 employee status
• PTO (40 hours per year)
• Health Insurance (BCBS PPO, Choice and HMO options)
• Medical Insurance
• Dental insurance
• Vision insurance
• 401K (after 1 year of employment)
• Beautiful, spa-like offices
• Supportive, positive and fun team environment
• HR Resources
• Legal Counsel
• Professional Liability Insurance & Workman's Comp
• Office parties & Bi-Annual Company Meetings (with fun "swag!")
• Most of all, we provide a real opportunity to make an impact on people's lives!

Schedule:

• Monday- Friday (30-40 hours/week)

Ability to commute:

• Northbrook, IL 60062

Compensation details: 30-35 Hourly Wage

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