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Help Desk Support
•9 days ago
| Estimated Pay | $49 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Golden, Colorado |
Compare Pay
Estimated Pay We estimate that this job pays $49.06 per hour based on our data.
$30.21
$49.06
$74.77
About this job
Help Desk Support
Golden, Colorado 80401
6 Months
Duties:
Golden, Colorado 80401
6 Months
Duties:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new network user accounts per procedure, Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied.
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with process and procedures.
- Must be a team player.
- Temporary position only.
- Must live local.
- Must be able to work from home on Fridays.
- Must be able to interview in person.
- Must be able to take CJIS certification training/exam.
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