Regulatory Business Control Manager

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The Business Control Manager is part of the Regulatory Business Controls team within the Retail Business Enablement & Controls organization. This position will be responsible for providing regulatory support and internal control discipline for Lending products, primarily for Mortgage Lending products. This position provides regulatory expertise and guidance for several regulations including, but not limited to, the Truth in Lending Act, including TILA-RESPA Integrated Disclosures (TRID); the Real Estate Settlement Procedures Act (RESPA); Fair Credit Reporting Act; Service Member Civil Relief Act; E-Sign; Americans with Disabilities Act; Homeowners Protection Act; Federal and State High Cost; Government Lending; as it relates to external exams, internal audits, issue and project engagement, assessments, monitoring and metric oversight and reporting. This role influences across multiple levels of management and provides direction to the front-line units. Incumbents typically have over 5+ years of risk management and/or FLU/ECF experience.

Monitor and influence the control environment to drive adherence to regulatory requirements and enterprise standards

Provide regulatory direction and SME support including assessments, impact analysis and implementation of regulation and policy changes

Actively engage in process change initiatives to ensure solutions result in compliant outcomes with meaningful, sustainable controls

Analyze compliance testing, monitoring reports, and other testing results to identify primary root cause of errors and escalate for remediation

Interface with Global Compliance and Operational Risk (GCOR) and Legal partners to provide the business point of view on regulatory topics

Identify issues and/or control improvements for remediation

Perform assessments of compliance against regulatory requirements and enterprise policies

Coordinate with partners and stakeholders to ensure end-to-end process engagement

Provide audit and exam support

Acts as an ambassador of the risk culture

Required Qualifications:

Minimum of 5 years of relevant work experience with a working knowledge of lending regulations, as well as lending processes

Ability to read and understand complex matters, anticipate risks, and summarize key information

Demonstrated ability to think strategically and execute tactically.

High attention to detail and strong organizational skills with the ability to prioritize requests and workload accordingly.

Ability to read and understand complex matters, anticipate risks, and summarize key information

Influence horizontally and vertically across the organization and diverse audiences

Strong written and verbal communication skills

Self-starter with excellent anticipation skills, problem solving, follow-up

Demonstrated dependability and ability to act with a sense of urgency

Ability to interact with people at all levels of the organization

Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment

Ability to work in a fast paced and complex environment

Ability to deal with sensitive data and maintain confidentiality

Ability to identify risks and ways to mitigate those risks

Exhibits strong relationship management and interpersonal skills

Desired Skills:

8+ years of risk management or business control experience

Mortgage lending regulation expertise, specifically related to Truth in Lending (TILA), and Real Estate Settlement Procedures Act (RESPA)

Process Improvement and six-sigma and/ or data analysis experience

Capable of performing complex analyses and formulating solutions independently

Experience with root cause analysis

Experience working with internal and external auditors

Enterprise Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Additional Skills Used:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

Hours Per Week: