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in Tuscaloosa, AL
Medical Front Desk Receptionist
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Tuscaloosa, Alabama |
Compare Pay
Estimated Pay$14.72
$17.59
$22.97
About this job
Job Description
Ascend Plastic Surgery Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.
Why us?
We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.
JOB TITLE: FRONT DESK RECEPTIONIST
Department: Operations
Reports to: Practice Manager
FLSA Status: Non-exempt
Date Prepared: 1/1/2024
SUMMARY
The Front Desk Receptionist plays a key role in providing excellent customer service and administrative support in a plastic surgery practice. Serving as the first point of contact for patients, visitors, and callers, the receptionist creates a positive and welcoming atmosphere while efficiently managing the front desk operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Greeting and Check-In: Welcome patients and visitors to the practice in a friendly and professional manner. Check patients in for appointments, verify demographic and insurance information, and update patient records as necessary.
- Appointment Scheduling: Schedule patient appointments accurately and efficiently, coordinating with medical staff and providers to ensure optimal scheduling and patient flow. Confirm appointments and send appointment reminders to patients as needed.
- Answering Phones: Manage incoming phone calls promptly and courteously, screening and directing calls to the appropriate staff members. Provide information to callers regarding services offered, appointment availability, and practice policies.
- Patient Registration: Assist new patients with completing registration forms and obtaining necessary documentation, such as insurance cards and identification. Enter patient information into the electronic medical records system accurately and securely.
- Insurance Verification: Verify patient insurance coverage and eligibility prior to appointments, confirming benefits, co-pays, and deductibles. Communicate financial information to patients clearly and accurately.
- Collecting Payments: Collect patient payments, co-pays, and outstanding balances at the time of service. Process payments securely and accurately, providing receipts and documentation as needed.
- Medical Records Management: Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations. File and retrieve medical records as needed, scanning documents into the electronic medical records system.
- Office Maintenance: Keep the reception area clean, organized, and presentable at all times. Monitor and replenish office supplies, including brochures, forms, and patient education materials.
- Communication: Communicate effectively with patients, visitors, and staff members, providing assistance and information as needed. Relay messages promptly and accurately to appropriate personnel.
- Problem Resolution: Address patient concerns, complaints, and inquiries in a professional and empathetic manner. Escalate complex issues to management as necessary for resolution.
- Adhere to facility policies and protocols.
- Advanced knowledge of the types of surgical procedures and treatments offered at the practice.
- Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required; additional education or training in healthcare administration or customer service preferred.
- Prior experience in a medical office or customer service role, preferably in a plastic surgery practice or related field.
SKILLS/ABILITIES
- Excellent interpersonal skills and a positive attitude, with the ability to interact effectively with diverse individuals in person and over the phone.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer skills, including electronic medical records systems, scheduling software, and Microsoft Office suite.
- Knowledge of medical terminology, insurance billing procedures, and HIPAA regulations preferred.
- Professional demeanor and the ability to maintain confidentiality and discretion when handling sensitive information.
- Flexibility to adapt to changing priorities and responsibilities as needed.