Customer Service Representative

COMPETATIVE SALARY $18-$20 Hourly. EXCELLENT BENEFITS: Medical, Dental, Vision, 401K, and Company Sponsored Life Insurance.

Do you have a passion for working with people and being a resource?

Mid Valley Disposal is currently seeking applicants for our dynamic Customer Service Team as a Customer Service Representative. In this role you will help Mid Valley Disposal by supporting our CSR Team and will be responsible for receiving the incoming calls. The successful candidate will have excellent customer service experince and analytical skills, organizational and time management skills, verbal and written communication skills, record keeping skills, problem solving skills and computer skills.

QUALIFIED CANDIDATES WOULD BE EXPECTED TO:

• Responsible for receiving incoming customer calls and finding solutions to service questions/issues.
• Takes ownership for issues pertaining to customer service questions and researching and providing solutions rather than escalating problems that can be resolved at the first point of contact.
• Communicate relevant information effectively and coherently to customers and coworkers.
• Acts in a professional, courteous, cooperative manner toward customers and coworkers.
• Creates problem-solving solutions for the customer as well as the company.
• Ethics – Seeks guidance before problems occur and promptly reports concerns or potential violations in accordance with reporting procedures.
• Compile and organize all the facts required to respond to a customer’s request.
• Interpersonal Skill – Develops openness and trust with others. Expresses opposing views in a tactful manner that builds teamwork.
• Multitasking – Ability to effectively manage two or more activities or sources of information.
• Record Keeping – Keeps records for future reference in an organized manner. Organizes information others can use easily. Keeps up with new incoming records.

EXPERIENCE & EDUCATION:

Minimum Knowledge and Skills Required

• High school diploma or G.E.D. certification required.
• Computer Skills – Proficient in Microsoft applications and general software applications uses.
• The ability to provide customer service support respectfully and effectively in a high-volume customer service environment.
• Effective listening and comprehension skills.
• Good communication and interpersonal skills with the ability to remain customer service focused during situations in which customers may be notably frustrated.
• Ability to commit to a regular work schedule with little absenteeism, must be able to work with defined, rigid schedules in which timed lunches and breaks are predefined.
• Knowledge of the waste management industry is preferred but not required.
• Bilingual skills are desirable but not a requirement.

Hourly rate will be determined based on experience, $18-$20 Hourly.

Fluency in Spanish is preferred but not required. This is a full-time position with a benefits package. Salary/Hourly rate will be determined based on experience and training of the candidate. Schedule will be Monday through Friday.

Mid Valley Disposal proudly serves the California Central Valley. We are a fast-paced, high complexity organization with more than 8 locations and growing. We are looking for individuals who are enthusiastic, energetic, and passionate about providing our employees with an exceptional employee experience while treating fellow coworkers with dignity and respect.

Review of applications will continue until the position is filled.

POSITION LOCATION: Mid Valley Disposal has 8 locations throughout the Central Valley.

PERKS:

• Competitive Pay
• Great Development & Growth Opportunities
• Excellent Benefits (Medical, Dental, Vision, 401k)
• Paid Vacation, Holidays and Sick Time
• Employee Discounts
• Corporate Wellness Programs
• Community Service, Community Education & Volunteering Opportunities

ABOUT MID VALLEY DISPOSAL

Founded in 1997, Mid Valley Disposal (MVD) is the leading locally owned and operated company that services recycling, organics, and solid waste in the Central Valley. The Kalpakoff family has four generations of experience in successfully operating a solid waste management company in California. Today, MVD is being operated by Joseph and Jonathan Kalpakoff (fourth generation). With over 350 employees, MVD provides exclusive collection services to a total of 31 local jurisdictions and is permitted to provide collection services in Fresno, Merced, Madera, Kings, and Tulare Counties.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT MID VALLEY DISPOSAL OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:

https://www.midvalleydisposal.com/careers/