Food Runner

HUALAPAI PREFERENCE

Position: Food Server / Runner Skywalk Restaurant
Department: Skywalk Restaurant
Classification: Non-Exempt
Salary Range: H4
Supervisor: Manager or Assistant Restaurant Manager

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:
The food server is responsible for all aspects of the guest dining experience. With prompt service and genuine hospitality, the food server greets tables, describes menu items, assists guests with making food and beverage selections, takes and rings in orders, delivers food and beverages, maintains table cleanliness, anticipates guest needs and responds appropriately with a sense of urgency, carefully collects and processes payments, assists team members and contributes to the overall satisfaction of every guest.

Knowledge and Abilities:

1. General food, wine and beer knowledge.
2. Ability to multi-task, work in a team environment and handle stressful situations.
3. Ability to anticipate guest needs and handle difficult customer service situations.
4. Sequence of service and ability to prioritize job duties.
5. Clean the dinning and porter area.
6. Ability to be on your feet for extended periods of time.
7. Knowledge of Hualapai tourism offerings, Hualapai history and culture.

Duties & Responsibilities:

1. Responsible for all aspects of the guest experience.
2. Greet tables in a timely manner and welcome guests to the restaurant. Inquire about any time restraints the guests may have.
3. Menu knowledge, make suggestions and accommodate allergies, diets or specific guest needs.
4. Be knowledgeable about all menu items, menu changes or specials.
5. Accurately take and ring in orders with an emphasis on expediting service as much as possible.
6. Deliver food and beverage orders.
7. Maintain cleanliness of table with attention to detail.
8. Maintain running side work duties.
9. Identify guests needs or issues and address or include a manager.
10. Properly capture payments and process credit cards.
11. Know table numbers and dining room layout.
12. Clear and reset tables.
13. Perform other work-related duties as assigned.

Qualifications:

1. At least 2 years of previous experience. High volume/upscale dining preferred.
2. Excellent customer service and oral communication skills.
3. Experience with wine service.
4. Experience with POS systems, cash handling and credit card processing.
5. Ability to lift up to 35 lbs. as needed.
6. Willingness to learn and receptive to constructive feedback.
7. Current Food Handlers card.
8. At least 19 years of age.
9. May require Alcohol Certification to both sell and serve alcohol.
10. Preference given to Hualapai Tribal members.

Working Conditions:
High volume, fast-paced, team-oriented restaurant environment. Must be able to stand and walk for extended periods of time. Must be able to work varying schedules, weekends and holidays.