Product Delivery Manager - Digital Technology, Finance Portfolio

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

Team Overview:
Edward Jones invested $1+ billion in technology infrastructure, digital initiatives, and virtual business enablement tools.  We're currently in the test and learn phase and are looking for talented, motivated professionals that want to be part of this transformational journey.  Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

The Partnership and Branch Incentives product team within the Finance technology portfolio is looking for a Product Delivery Manager to lead a team of technologists delivering custom applications to our Financial Advisors across the firm in support of their independent advisory needs.

Technology at Edward Jones is all about relationships- with our clients and with each other. From that first brainstorm with the product owner to Scrum ceremonies where we celebrate deliverables and prioritize the backlog- we work together as a team.


What You'll Do:

• Continual strategy setting and evaluation of delivery team structure in alignment with firm need
• Demonstrated ability to build strong partnerships and relationships with Product Team, QA, UX, PMO and Enterprise Architecture
• Removing obstacles and coordinating resources to continually increase team throughput, predictability, and quality
• Reducing cycle times and improving usability scores by driving improvement of all things related to the SDLC for their teams
• Working with Shared Services teams within Digital Technology to remove impediments and obstacles for improvement of product delivery and cycle time
• Setting of product team success measures to deliver the right value to our clients
• Contribution and maintenance of a product technology roadmap and backlog and the application of architectural standards in the team’s deliverables
• Develop and execute on-going improvements for processes related to the team (e.g. incident management escalations)
• Deep understanding of the product team’s systems, processes, priorities, and technologies while representing these aspects to all levels of Digital leadership
• Guide teams to do their work in a way that minimizes key-person dependencies and knowledge silos
• Representation to ensure firm and division processes are followed and risk is reduced by the product team (e.g. compliance change management, information security, etc.)
• Ability to hold teams accountable for setting and achieving Service Level objectives
  

In the people leadership part of this role, this leader will be responsible for:

• Coaching and mentoring of each team member through observation and timely feedback
• Identification of key team positions and develop ready-now successors
• Develop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).
• Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisions
• Must be able to establish and maintain effective relationships with vendors while aligning to the firm's objectives

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: