Customer Support Specialist - Part-time

TEKsystems is currently hiring for a customer service representative for an onsite role in Suffolk, VA.

This role is able to start ASAP and is looking for candidates who have experience talking with customers on the phone and interacting face to face. Please apply if you are interested in this role.

Description:

Interact with business partners, customers, freight carriers, suppliers, and internal staff to ensure customers receive the best possible service. Promote an environment that supports service excellence and sales.

Interact with customers to provide and process information in response to inquiries, concerns, and requests of products, services, invoicing, and delivery of goods

Demonstrate strong knowledge of process, procedures, and products for all business lines

In depth knowledge of all system required to effectively research and perform job functions (internal and external)

Process incoming orders (received electronically, fax, or email) within the required timelines, including expedited order requests; monitor audits and inventory reports to ensure compliance, secure revised orders when needed

Process invoices within required timelines

Research order and invoice discrepancies and deductions for all business lines

Monitor and document backorders, providing the customer with the appropriate feedback

Manage return merchandise authorizations and related credits for customer and business

Knowledgeable of all price and product changes

Process freight claims and payments

Provide proof of delivery and/or pick list to customers as needed

Execute documentation requirements (reports, logs, system notes) for all transactions- orders, invoices, credits, returns, and related follow ups

Maintain excellent working relationships with customers: provide timely, courteous, well researched responses to inquiries and complaints concerning orders, invoices, shipments, and inventory levels; follow up with customers/suppliers as required

Maintain excellent working relationships with internal staff/departments by providing times, courteous, and well researched responses or feedback

Monitor customer feedback regarding product quality and ensure appropriate documentation is provided to internal contacts

Manage customer product inquiries and request ensuring appropriate and timely responses

Strategic partnership with sales to foster sales growth and enhance the customer relationship

Communicate with internal and external contacts appropriately and timely; escalate issues internally when needed

Maintain use and create data reports for all business lines (daily, weekly, monthly)

Provide back up support for receptionist as needed

Additional Skills & Qualifications:

Ideal candidate will have customer service (face to face and phone), excel, outlook and word knowledge, very detail oriented, and can type and speak professionally

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.