Dispatcher

BIRMINGHAM'S TRUSTED RESIDENTIAL HEATING, COOLING, PLUMBING, AND ELECTRICAL EXPERTS

Aux Home Services has been the beacon of comfort and reliability in Jefferson and Shelby counties for over 30 years. Founded in 1987 by U.S. Navy veteran Phil Smitherman, our team is inspired by the Navy's Auxiliary forces, ensuring each home we service operates as smoothly as a well-oiled machine. Our dedication to excellence has made us the trusted choice for heating, cooling, plumbing, and electrical solutions in the Birmingham, Alabama, area.

Our Work Culture

We at Aux Home Services value an open and connected work environment. We champion a culture of openness and relatability, creating a workspace where every team member feels appreciated, respected, and integral to our mission. Our open-door policy enhances communication, allowing for the free exchange of ideas and fostering a collaborative and inclusive atmosphere where you can truly shine.

Our Core Values

• Help First Attitude: Our service begins with the desire to help.
• Professionalism: We carry ourselves with expertise and decorum at every interaction.
• Positivity: We approach our work with optimism and energy.
• Integrity: We are committed to honesty and doing the right thing.
• Growth: We encourage continuous improvement and learning.

Why Join Us

• Commitment to Excellence: You will be part of a team that values punctuality, cleanliness, and transparency, ensuring our service standards set us apart.
• Customer-Centric Focus: As a Dispatcher with us, you'll play a crucial role in managing interactions and ensuring our clients receive unmatched service, helping to improve their lives daily.
• Opportunities for Personal and Professional Development: We provide extensive training and mentorship, along with clear career paths that empower you to advance and succeed.

Are you ready to be the voice and coordinator that keeps our services running smoothly? Do you have a knack for managing customer interactions with a positive and professional demeanor? If you're looking for a role where your efforts are recognized and where you can actively contribute to a team committed to excellence, Aux Home Services is the place for you. Join us and become a pivotal part of our mission to ensure every home operates flawlessly, just like a well-maintained vessel.

Pay

• $37,500.00-$42,000.00 yearly
  
• Performance-based bonus

Benefits

• Medical, Dental, and Vision
• 401(k)
• 401(k) / Matching
• Employee Discount
• Health Savings Account
• Job Training
• Open Door Policy
• Paid Holidays and PTO
• Promote within
• Referral Program

Responsibilities

• Coordinate and schedule service appointments for HVAC and electrical technicians, ensuring efficient utilization of resources and timely response to customer requests.
• Receive and manage incoming service calls, inquiries, and emergencies, prioritizing tasks based on urgency and customer needs.
• Dispatch technicians to job sites, providing clear instructions and relevant information to facilitate smooth and effective service delivery.
• Maintain accurate records of service calls, technician availability, and work orders in the dispatch system/database.
• Communicate with customers regarding appointment confirmations, technician arrival times, and any changes or delays in service.
• Monitor technician progress and job statuses, proactively addressing any issues or challenges that may arise during service appointments.
• Collaborate with other departments, such as sales and inventory management, to coordinate service activities and ensure seamless operations.
• Assist in resolving customer complaints or concerns, striving to achieve high levels of satisfaction and retention.

Our Hiring Process

Fill out the simple application.

A recruiter from Aux Home Services will reach out promptly for a prescreening call.

If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.

We will make an offer if you are a good fit.

• Confidence in abilities and a strong belief in oneself and the company's mission
• Alignment with the company's mission statement and the ability to reflect this belief in dispatching responsibilities
• Collaboration skills to work effectively with coworkers, ensuring tasks are completed correctly and in the best interest of customers while adhering to company policies
• Excellent telephone etiquette with a pleasant demeanor and the ability to demonstrate empathy towards customers
• Valid driver's license
• Self-motivated, and must have leadership qualities
• Must be authorized to work in the US.

\"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\"