Automotive Warranty Administrator

Certified Ford Automotive Warranty Administrator - Summary

Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. This is not a training position. Store wants a Ford Certified Warranty Administrator. 

Benefits

• Above average industry pay
• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Continued Training to maintain skills.
• Long term job security
• Paid Sick Leave
• Life insurance 
• Paid Family Leave
• Employee vehicle purchase plans
• Employee Assistance Program / Access to mental health resources
• Health Reimbursement Account

Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.
• Other tasks as assignments