Assistant General Manager

• Daily responsibilities may include or serve at the back up to the property accountant on: Daily deposits; Daily audit summary; Change orders; purchasing;
• Review and follow up of any guest and/or employee incidents in General Manager’s absence; Review and follow up of any guest complaints including responding to any guest complaints (i.e. apology letters, follow up telephone call, etc.) communicated to the brand’s directly; monitoring and working with housekeeping; supervising front desk staff and monitoring reservation pick up and rate strategies in order to maximize revenues.
• Supervising front desk including working a desk shift, as needed.
• Monitoring and assisting Executive Housekeeper with establishing and maintaining set par levels for housekeeping. Assisting with ordering housekeeping and laundry cleaning supplies, as needed.
• Back up to Accounting and Front Desk’s Monthly responsibilities include but are not limited to: Assisting with month end procedures and any other action items as identified and required by the accounting team;
• Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S & L Hospitality and ownership.
• Alternate “On Call” weekends with General Manager or participate in Manager on Duty program, if applicable.
• Participate in the annual operational budget development with primary responsibility of creating the day-by-day budget projections by market segment (projected rooms sold, ADR and revenues).
• Responsible for developing and submitting a rolling 90-day forecast each month. Once approved by the General Manager, 90-day forecast should be submitted to the Director of Operations.
• Ensures that all rate plan and code configurations are created and tracked in a timely fashion and per brand standards.
• Focus on achieving all guest satisfaction and/or customer service goals as well as any quality of product goals as required by the brand and/or the management company. Assist with teaching and training of staff to use basic guest resolution techniques and skills. Review brand satisfaction surveys, scores, etc.
• Assist General Manager with ensuring that the hotel is following all OSHA standards and maintaining MSDS binders in each department that is responsible for handling chemicals.
• Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
• Follow all safety and security related guidelines and practices as required by the management company and/or the brand. Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by the brand.
• Cross train in all departments and facets of the hotel in order to become familiar with entire hotel operation and to enhance potential personal growth opportunities within the hotel and/or company (succession planning).
• Enhance overall job knowledge by participating in approved educational opportunities as approved by hotel General Manager; reading professional publications; maintaining personal networking as time allows; and participating in professional organizations as approved by the General Manager.
• Be approachable
• Be “hands on”. Lead by example.
• Be an Ambassador of the company
• Any other duties, responsibilities or special assignments as requested by the General Manager.

Benefits as such:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.

• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.Currently have properties in Wisconsin, South Dakota, and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.